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Originally Posted by teegee1025
Unfortunately, I do not have any answer for you but maybe you could help me... We just purchased our 2020 pinnacle and cannot get the freshwater to work at all. It is hooked up correctly in the basement. We finally found the pump switch under the bottom drawer of the island and turned it on. The red light comes on when that pump turns on. After a minute, it stops and the red light flashes. We turned on the water valve under the sink. There is a PUMP button on the remote that is on the wall near the stove - we pushed that. No water from dispenser or refrigerator or ice maker. What are we doing wrong???
Thanks and I hope someone has a suggestion for your problem.
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The pump button on the remote near the wall is most likely for your freshwater water tank, not the fresh water system that pulls from the 5 gallon jug.
If the under cabinet fresh water system pump has never been used it will need to be primed. When you turned the switch on, did you push the lever on the fresh water faucet? If so, can you hear the pump activating? Ours is incredibly loud so there's no question when it's on. You may have to hold the lever down for a minute or two for the pump to pull the water from the jug and purge air from the lines. If you can hear the pump coming on but still get no water, check to make sure all the hoses are seated properly coming in/out of the the pump.