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Old 05-22-2016, 11:23 AM   #11
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Two summers ago we decided it was time for the RV we had always wanted. After tent camping, borrowing my parents' Brave and renting from Cruise America, we knew we wanted a motorhome. Starting out we had no idea whether a class A or C or which brand or floor plan, so we shopped and researched for months.

The Greyhawk won out for several reasons. DW loved the interior look and the 31FK layout. I liked the fact that it came with the Bigfoot levelers and JRide. The two-year warranty was a major factor, too, having read some of the tales on various RV forums. Jayco has a much better reputation online for standing behind their products, sometimes even after the warranty had expired. We also knew having a responsible and competent dealer would increase the likelihood that we'd be happy with it.

Is our 31FK perfect? Nope. There are some things I would have designed differently, but that is true of everything I own. (That is one of the downsides of being a civil engineer.) I also wish more attention had been paid during its assembly, but that is where the two-year warranty and great dealer support have been important. Our Greyhawk spent both winters we've had it at the dealership for warranty issues, but the dealer and Jayco have come through on every item.

We are nearing the end of our warranty and feel that we have the Greyhawk in good shape. And, yes, we would buy it again and from the same dealer. From what I read on other forums, many others would not say that about their two-year old RVs.

Good luck.
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Old 05-22-2016, 12:11 PM   #12
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If there is a disappointment it's in customer support and the warranty..

Contacting Jayco gets a "go see your dealer" reply. I have done that which is why I contacted you guys...to no avail.

As for the warranty it appears to be "old school", it only applies if you take it to the dealer you bought it from.

I was able to get my selling dealer to ship me the parts and I will pay my local dealer to install. So lesson learned buy where you live.
Those are your opinions/experiences...here are ours;

Jayco will approve other 'dealers/mobile services' for warranty work.

Yes Jayco wants to have you work with an authorized Jayco dealer....thats support for their dealer network. With that said I have talked directly to Jayco when an issue arose and away from any Jayco dealer and they authorized the work immediately. What happens is that you pay that dealer/mobile service for his work and submit the bills to Jayco for reimbursement. The pay back was done in a timely manner and we were completely satisfied.

One more thing....we wanted to buy from the local Jayco dealer here at our home base in Reno whom we had done business with before on a different manufacturer but they would not deal so we ended up saving $7k and purchased from a Jayco dealer in So. Cal. That was our 'lesson' in buying locally although we did try.

Safe travels.
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Old 05-22-2016, 11:18 PM   #13
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Originally Posted by Larry G. View Post
Those are your opinions/experiences...here are ours;

Jayco will approve other 'dealers/mobile services' for warranty work.

Yes Jayco wants to have you work with an authorized Jayco dealer....thats support for their dealer network. With that said I have talked directly to Jayco when an issue arose and away from any Jayco dealer and they authorized the work immediately. What happens is that you pay that dealer/mobile service for his work and submit the bills to Jayco for reimbursement. The pay back was done in a timely manner and we were completely satisfied.

One more thing....we wanted to buy from the local Jayco dealer here at our home base in Reno whom we had done business with before on a different manufacturer but they would not deal so we ended up saving $7k and purchased from a Jayco dealer in So. Cal. That was our 'lesson' in buying locally although we did try.

Safe travels.
I am not talking about warranty support outside of the Jayco network. So far I am either fixing it myself or paying a Jayco dealer to fix items under warranty in order to get things fixed in a timely manner...<6 mo. My selling dealership sent me the parts and I will pay another Jayco dealer to install. My guess is the cost will be under $500 and if that is what it takes then so be it...vs leaving it at the Jayco dealer till this fall sometime.

This is not an opinion it's my reality. As for my opinion, as I stated, I bought it would buy it again without hesitation and strongly recommend over other brands for quality, features, and value.

As far as the warranty is concerned I accept that, it's just not that big of a deal to me. I have owned it for almost 6 weeks, last week my selling Jayco dealer shipped me 3 boxes of parts under warranty and I will pay my Jayco dealer to install and I am a happy camper.
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Old 05-23-2016, 04:44 AM   #14
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I am on my 3rd Jayco in the past 20 years. Have had other brands as well but am now staying with Jayco. Have never had a problem with any of their rigs until this latest one. The outstanding dealer fixed all issues each time I brought the unit in, right on the spot. I did call in advance and set up an appointment when they knew they could handle the work. Love my dealership and love my rig. No one offers a 2 year warranty but Jayco. Gives you plenty of time to work out any bugs. And believe me, they all have bugs these days!
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Old 05-23-2016, 06:28 AM   #15
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As stated many folks joins forum to ask about an existing problem and get insight or help. And that is a good thing.

I am a first time Jayco owner and my unit has had some issues, all of which I attribute to quality control either at the Jayco level or the dealer.

This is my 3rd RV. Our first a motor coach had so many issues the dealership bought it back. Our 2nd has been problem free for 7 years. I would buy the Jayco again no hesitation warts and all. Most of the issues I have had l have been able to mitigate.

If there is a disappointment it's in customer support and the warranty..

Contacting Jayco gets a "go see your dealer" reply. I have done that which is why I contacted you guys...to no avail.

As for the warranty it appears to be "old school", it only applies if you take it to the dealer you bought it from.

I was able to get my selling dealer to ship me the parts and I will pay my local dealer to install. So lesson learned buy where you live.

While it can be said this is a dealer issue and attitude by the same token Jayco needs to stress to dealers this does not benefit anyone in the long run.
Amen!!!! I'm a firm believer that the dealer is as important as the maker. Folks that never had any issues with there unit haven't had a chance to see first hand the difference a dealer can make. We have!!! A good dealer can make all the difference when issues come up and how they are handled!!
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Old 05-23-2016, 11:39 AM   #16
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Originally Posted by 17 Oaks View Post
I am not talking about warranty support outside of the Jayco network. So far I am either fixing it myself or paying a Jayco dealer to fix items under warranty in order to get things fixed in a timely manner...<6 mo. My selling dealership sent me the parts and I will pay another Jayco dealer to install. My guess is the cost will be under $500 and if that is what it takes then so be it...vs leaving it at the Jayco dealer till this fall sometime.

This is not an opinion it's my reality. As for my opinion, as I stated, I bought it would buy it again without hesitation and strongly recommend over other brands for quality, features, and value.

As far as the warranty is concerned I accept that, it's just not that big of a deal to me. I have owned it for almost 6 weeks, last week my selling Jayco dealer shipped me 3 boxes of parts under warranty and I will pay my Jayco dealer to install and I am a happy camper.
So what I am getting out of this you bought your rig from a Jayco dealer that is NOT your LOCAL Jayco dealer correct?

Now you want your LOCAL dealer to fix some things that are under warranty?

Why would you have to pay your LOCAL Jayco dealer to fix things that are under warranty? Your LOCAL Jayco dealer could do all the ordering and fixing of things so why have your SELLING dealer ship all the parts?

Sorry for my confusion.
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Old 05-23-2016, 12:03 PM   #17
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Originally Posted by Larry G. View Post
So what I am getting out of this you bought your rig from a Jayco dealer that is NOT your LOCAL Jayco dealer correct?

Now you want your LOCAL dealer to fix some things that are under warranty?

Why would you have to pay your LOCAL Jayco dealer to fix things that are under warranty? Your LOCAL Jayco dealer could do all the ordering and fixing of things so why have your SELLING dealer ship all the parts?

Sorry for my confusion.
Yes

Yes

Because "you did not buy it here" and if I want it fixed in a reasonable time by appointment then I can pay or I can go warranty...

Drop off for inspection...2 weeks

Get Jayco warranty approval...2 weeks

Order parts...6 weeks - 3 months

"Parts in, drop off...will work you in over the next 3 months, in most cases, unless there is issues discovered...add 3 months.

Option 2...bring in parts, pay $, get on down the road.
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Old 05-23-2016, 12:22 PM   #18
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Originally Posted by 17 Oaks View Post
Yes

Yes

Because "you did not buy it here" and if I want it fixed in a reasonable time by appointment then I can pay or I can go warranty...

Drop off for inspection...2 weeks

Get Jayco warranty approval...2 weeks

Order parts...6 weeks - 3 months

"Parts in, drop off...will work you in over the next 3 months, in most cases, unless there is issues discovered...add 3 months.

Option 2...bring in parts, pay $, get on down the road.
Ah..thanks for clearing that up.

No option 3 of taking it back to where you bought it obviously.

Good luck.
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Old 05-23-2016, 12:54 PM   #19
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People tend to come on to forums to complain. Generally speaking most people on here are quite pleased with their Jayco products. Every camper has some problems from time to time, so I wouldn't let the occasional problem here sway you...
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Old 05-23-2016, 01:00 PM   #20
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Ah..thanks for clearing that up.

No option 3 of taking it back to where you bought it obviously.

Good luck.
Option 3...1000 miles rd trip + time at least 2 weeks total.
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