Jayco, dont bother calling them direct.

[321rsts west texas]

If you have the grand idea to trouble shoot your own problems and make fixes to your RV under warranty by working with Jayco don't waste your time. They are really nice about telling you to call your dealer and then they will not help you at all unless its through a dealer. When you ask to speak to a supervisor they are suddenly too busy to speak to you.
At least when I owned a Forest River they would work with the owner and let you fix things under there guidance and supply the part needed.

Now I will have to pull my 2019 321RSTS 125 miles, leave it for 30 days, wait for the dealer to get the part I have already worked with LCI to get a case number for.

Sorry for the rant but it irritates me to know end how this industry works and how little most of these company think of their customers.....

[Sundancer330]

I would not blame Jayco. They may have tried to supply parts to customers only to have them mess up the repair causing them bigger problems. My dealer is 140 miles each way from home, under warranty I had three issues, my salesman said send him pictures. All three times they ordered the parts and in a little over a week the parts arrived direct from Jayco at my house. Try asking your dealer if they can take care of your issues this way.

[spoon059]

Sorry you are frustrated, but its a pretty common scenario to have to take it to a dealer or approved service center under warranty. Much like your car, the dealer wants to fix the problem ONCE. I imagine that if you broke something in the process of fixing something, you'd be on your own.



Forest River might have been happy to throw parts at you, rather than pay a dealer for warranty work, but I'm happy with Jayco. I had a couple things fixed under warranty and had a GREAT dealer that fixed everything quickly.


From my perspective, Jayco offering a TWO year warranty standard indicates to me that they care a little more about their customers than other companies...

[spoon059]

Originally Posted by Sundancer330

My dealer is 140 miles each way from home, under warranty I had three issues, my salesman said send him pictures. All three times they ordered the parts and in a little over a week the parts arrived direct from Jayco. Try asking your dealer if they can take care of your issues this way.

I did this pretty much the same way. Took pics documenting things. They ordered parts and scheduled me to come in and fixed it in a week.

[oldmanAZ]

Originally Posted by 321rsts west texas

If you have the grand idea to trouble shoot your own problems and make fixes to your RV under warranty by working with Jayco don't waste your time. They are really nice about telling you to call your dealer and then they will not help you at all unless its through a dealer. When you ask to speak to a supervisor they are suddenly too busy to speak to you.
At least when I owned a Forest River they would work with the owner and let you fix things under there guidance and supply the part needed.

Now I will have to pull my 2019 321RSTS 125 miles, leave it for 30 days, wait for the dealer to get the part I have already worked with LCI to get a case number for.

Sorry for the rant but it irritates me to know end how this industry works and how little most of these company think of their customers.....

Jayco has authorized independent RV repair companies to do warranty work and several people on this site have done that. Have you looked into this possibility?

[Grumpy]

Originally Posted by Sundancer330

I would not blame Jayco. They may have tried to supply parts to customers only to have them mess up the repair causing them bigger problems. My dealer is 140 miles each way from home, under warranty I had three issues, my salesman said send him pictures. All three times they ordered the parts and in a little over a week the parts arrived direct from Jayco at my house. Try asking your dealer if they can take care of your issues this way.

Originally Posted by oldmanAZ

Jayco has authorized independent RV repair companies to do warranty work and several people on this site have done that. Have you looked into this possibility?

X-2

[DocBrown]

I've worked with my dealer to do warranty work on my own, never even considered calling Jayco.

I'm sure if you called Ford, GM, Dodge, etc., you'd get the same response.

[321rsts west texas]

Unfortunately I live in an area of very limit service and most (not all) technicians in this area aren't qualified to do anything to my trailer since most cannot pass a drug test.... if the could they would be working for much more money in the oil industry.

My intent is not to run down Jayco trailers, my intent was to let anyone wanting to do there own work to prevent long delays in the shop, Jayco is not a company willing to help an owner as was my previous maker was.

Now with this all said,I did call my dealer and they are going to take the information I have and get me fixed up. Its still going to take 2 to 3 weeks.

[Bowana]

Sorry to hear. We had a major problem with our brakes on our Pinnacle while traveling last year. I phoned Coach Net and they found a repair shop as there was no Jayco dealer close. I phoned Jayco directly as well as my dealer. Jayco authorized the work, I paid for the repair, submitted the invoice to my dealer who did a warranty to Jayco. The reimbursement cheque (full amount) was in the mail when we arrived home.

[wags999]

Originally Posted by 321rsts west texas

Unfortunately I live in an area of very limit service and most (not all) technicians in this area aren't qualified to do anything to my trailer since most cannot pass a drug test.... if the could they would be working for much more money in the oil industry.

My intent is not to run down Jayco trailers, my intent was to let anyone wanting to do there own work to prevent long delays in the shop, Jayco is not a company willing to help an owner as was my previous maker was.

Now with this all said,I did call my dealer and they are going to take the information I have and get me fixed up. Its still going to take 2 to 3 weeks.

I Found Jayco to be more than willing to work with us when we had a few issues. One was on cushions at the table, they sent new cushions to us no problem. Another was the radio, they sent a new radio to us without issue. I would guess it would make a difference what your issue was. If technical probably would want a dealer to take care of it. Seems normal to me.

Good Luck...be happy they are responding. Jayco has been very responsive to most people.

[robkelly]

Try contacting them in writing through the Contact Us link on their web page.

I recently did that and got a quick, thorough, detailed response. I also called but got the same stiff-arm you did.

[321rsts west texas]

I was beginning to think I was the only one that got the cold shoulder. I understand them not wanting to send parts direct to every owner but I had already given them the case number from the LCI and they were willing to work with me and they are the ones that told me to call Jayco. All Jayco had to do is call LCI with the case number and approved the part exchange. One phone call and I would have had the part next week and my brand new 5th wheel would be back working as it should, now I have to wait 2 to 3 weeks.

I am grateful to my dealer for working with me on this.

[Grumpy]

Originally Posted by 321rsts west texas

I had already given them the case number from the LCI and they were willing to work with me and they are the ones that told me to call Jayco. All Jayco had to do is call LCI with the case number and approved the part exchange.

Based on JAYCO warranty LCI can and should be sending the parts. They do not need JAYCO's authorization.

[WinnieView]

Did you try calling more than once? Sometimes it takes multiple times to get through to the right person and the needed results.