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Old 07-28-2016, 01:52 PM   #1
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Jayco No Parts for 2013 Eagle HT - 3 Yr old RV.

We need to replace 1 slide out gear on our 2013 Eagle HT 27.5BHS. We've been chasing this since early June. The gear was made by Lenox (?) and is now a discontinued part. Jayco dealer has confirmed the OEM that made gear parts was bought out and the parts are no longer made. Its 3/4" shaft opening with a 10 tooth gear/sprocket and need a spacer. We had one made by a machine shop and it was to thin and broke on 1st use. Jayco nor anyone else can supply the parts for our THREE YEAR OLD RV!!!

We're now pursuing through our Insurance company how to resolve this. We've been out of camping commission all Season trying to get this resolved (and still making payments on the RV).

Has anyone run into Jayco PARTS NO LONGER AVAILABLE TO REPAIR 3 YEAR OLD RVs???



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Old 07-28-2016, 02:15 PM   #2
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Unfortunately no RV manuf that I know of stocks parts for items that came from a 3rd party vendor. You might find the entire assembly at one the RV surplus stores in the ELKHART area
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Old 07-28-2016, 03:41 PM   #3
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I don't have an answer for the OP but what if the rig had a 7 year extended warranty?
What would happen then.
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Old 07-28-2016, 04:39 PM   #4
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Unfortunately no RV manuf that I know of stocks parts for items that came from a 3rd party vendor. You might find the entire assembly at one the RV surplus stores in the ELKHART area
Jayco doesnt have the part !

Unbelievable !! Gm Ford or Chrysler GE, Frigidaire etc etc are outsourcing most of their components and they must be available for 10 years after the end of production.

And no the arguments that the volume and bla bla bla dont stand .... Can you imagine spending 60k and not being able to use it because the one putting it together refuse to help that customer ? Jayco should use all their power and leverage to get the part fabricated, imported invented , or what else for this family, 3 years is nothing come on Jayco or Thor or ...whatever Im disgusted by this story
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Old 07-28-2016, 04:43 PM   #5
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Have you communicated with Jayco?
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Old 07-28-2016, 06:54 PM   #6
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Unfortunately this is what the RV industry has become, poor quality and unreliable. Three years old and no parts just not right, will be interested to see how Jayco handles this, the outcome will determine just what kind of company it is.
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Old 07-28-2016, 06:59 PM   #7
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Had a 4 year old Huskvarna riding mower and ran into the same problem when the transmission broke. There had been a couple buy outs of the supplier of that tranny and the last one had gone bankrupt. A $1500 mower is junk overnite.
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Old 07-29-2016, 10:38 AM   #8
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I could have sworn there was a federal law that requires manufacturers make parts available for 7 years. When I was in the Computer hardware business we had to file for bankruptcy. The judge made it clear that we had to escrow enough money pay a third party to make parts available for the duration of the seven years.
I'm not where I can look it up now but I'd check the FTC website.
If I'm right, you can threaten to file a complaint with the FTC.


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Old 07-29-2016, 03:00 PM   #9
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Yes we have contacted Jayco, Dealer, RV Repair Shop....

I contacted Jayco via email (only way I could get an answer) and they provided part #s. The repair shop ordered the part and it was wrong part. The repair shop actually contacted Jayco (they had a #) and were told the parts for the slide out gear is no longer made for 2013.

Heavy sigh! We've now engaged our RV insurance company. This is completely ridiculous for 2013! Not to mention we've lost this majority of this years camping season. Thanks for listening.......
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Old 07-29-2016, 03:07 PM   #10
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Quote:
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I could have sworn there was a federal law that requires manufacturers make parts available for 7 years.

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If a company goes out of business all bets are off. It's just like JAYCO's purchase of TRAVEL SUPREME's assets after bankrupcy. Many owners ended up with no warranty and no parts support.
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