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Old 08-23-2015, 02:40 PM   #1
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Jayco warranty

Have a question maybe you all can help me with, I went and picked up my rig from the dealer yesterday we had the slide toppers installed,and was also having the service dept. look at my front living room slide,it wasn't in sync. my question is should they have charged me the half an hour fee that they did,or should that have been covered under warranty? They didn't find anything wrong.FYI my camper is only one month old.Thank You!
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Old 08-23-2015, 02:56 PM   #2
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Quote:
Originally Posted by Gutshot View Post
Have a question maybe you all can help me with, I went and picked up my rig from the dealer yesterday we had the slide toppers installed,and was also having the service dept. look at my front living room slide,it wasn't in sync. my question is should they have charged me the half an hour fee that they did,or should that have been covered under warranty? They didn't find anything wrong.FYI my camper is only one month old.Thank You!
Allegedly they found nothing wrong thus the charge. Schwenteck right? I would have challenged the charge and good will would have prevailed.
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Old 08-23-2015, 03:02 PM   #3
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Could they confirm your complaint? Did it stop being out of sync?

I agree, if the unit was already there, maybe just a friendly discussion about the trouble report and mark it as goodwill.

Jayco would not reimburse the dealer for anything on their labor.
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Old 08-23-2015, 04:04 PM   #4
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Being charged for that after buying a new unit from them would have left a bad taste in my mouth. They should have addressed your concerns without a fee IMO.
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Old 08-23-2015, 04:30 PM   #5
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It was a quick way to get some extra money and shame on them. In order to install the toppers they had to run the slide in and out anyway... P--s poor customer service in my estimation
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Old 08-23-2015, 04:39 PM   #6
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I agree..the dealer should just have taken care of the issue as a goodwill thing. After all you would think they would like to keep you as a customer.
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Old 08-23-2015, 07:02 PM   #7
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WAIT WAIT WAIT !!!!

Is this unit not under the 2 Year Jayco Warrenty ?

Come on, help me out...What am I missing here ?

Get a hold of Jayco and let them know what happen !!
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Old 08-23-2015, 07:09 PM   #8
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While I do agree that there should not have been any charge. My previous TT had a small problem that the dealers service dept. Could not replicate so they tried to charge me for checking it out. They said since they could not find a problem and there was no repair done that the manufacturer would not pay them.
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Old 08-23-2015, 07:31 PM   #9
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Yes it is under the two year warranty,and like grumpy stated they had to operate the slides in and out to put the slide toppers on,so I am calling the dealer in the Morning and having a talk with a store manager. Thanks for everyone's input.
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Old 08-24-2015, 11:25 AM   #10
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Just an update,I called and spoke with the service manager and he will reimburse the half hour charge and apologized for the incident. I'm pleased with the results.
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