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Old 04-23-2010, 12:09 AM   #1
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Jayco Warranty


We purchased a 2008 Designer 35 RLTS from a private seller. So far we have had a couple small issues, but still think we made the right decision with going with the Jayco. At least we hope so.

We made the purchase thinking that there was still 8 months of factory warranty left on this unit. We have since found out that once the original buyer sells, the 2 year warranty is void. After a couple emails I received a call from customer service at Jayco and was told that this is company policy with no exceptions. So now my concern is how good is the product that Jayco puts out that they have throw in a loop-hole in the warranty contract? I am not here to bash Jayco or anyone else, I am just looking for answers. I asked the person, and I will not mention names just now, why they chose to not honor their product for the full 2 years. His answer was that they do as long as the 1st buyer still owns the unit. Never once did he ask me what sort of problem I was having with my unit. Hope we didn't make a wrong choise by going with Jayco.
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Old 04-23-2010, 07:36 AM   #2
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I would try contacting a dealer in your area. I bet you will get a different answer. My Jayco dealer has repaired things on a Jayco trailer that my Brother-in-Law owns and it was out of warranty by two years. One repair was his fault and they still fixed it under warranty.
I have read that Jayco has FANTASTIC customer service, so I would be willing to bet you talked to the wrong person at the wrong time of day on the wrong day.
By the way.........what kind of problems are you having with your unit?
Is it with the trailer or appliance?
Appliances have their own warranty. Just because it is in a Jayco trailer does not mean it has to be covered under the 2 year warranty by Jayco.
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Old 04-23-2010, 10:08 AM   #3
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While traveling from NC. back to Idaho with the unit the metal under the nose of the 5th wheel came undone and exposed the insulation. No damage to the insulation but the metal needs replaced. I called Jayco to find out where the nearest authorized dealer was, and asked them about the remaining warranty, thats when I found out that it was void. I contacted the dealer and they were great, they told me that they were three weeks out but since we were traveling through they would would see what they could do. They did not have the metal or time to fix it back to original but were able to get us back on the road. After getting home I emailed Jayco's customer service asking why they void the warranty to second owner and all the guy kept saying was that if the original owner had the unit the warranty wouls still be good and that is company policy.

About the dealer in Missouri, Trailside RV. If anyone is in need of repair or advice, give them a try.
They are located off exit 24 and I-70 East of Kansas City.

Trilside RV Center
700 R.D. Mize Road
Grain Valley MO 64029
(816) 229-2257
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Old 04-23-2010, 10:29 AM   #4
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I just spoke to my dealer here in Minnesota and they are correct.
Warranty for Jayco covers the original owner only.
That new policy started on 2008 models. Go figure, you have a 2008.
My dealer here said that they would work with Jayco on getting it covered, but you might have to pay about $50 - $100. I know you do not want to drive to Minnesota to get it fixed, but perhaps you could find a local dealer that would be willing to work with you and Jayco.
Sorry about the bad news.
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Old 04-23-2010, 10:46 AM   #5
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Hi 2fortheroad! Welcome to the Jayco Owners Forum! Sorry to hear your challenges with the warranty. If others are reading this prior to buying a used Jayco, you will have definitely helped them out. I'm glad to know now that the warranty is only valid for the first owner.
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Old 04-23-2010, 11:51 AM   #6
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As suggested I called our local dealer and they said that Jayco implemented this starting with the 2008 models. GO FIGURE.
As far as my local dealer going to bat for me, not going to happen. The service Rep. said that I would have more influence with Jayco than he would.I have called the party that we purchased from and he said he would call Jayco and call me back. We'll see. I think I could put this back on the seller if I had to, it states clearly in his ad that the unit comes with 8 months of warranty. I would only go this route as a last resort. That would not solve the issue with Jayco and their how they take carew of their products.
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Old 04-23-2010, 12:18 PM   #7
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I understand your frustration but I can't imagine that there are too many people that sell their campers in less than 2 years. For that reason alone, Jayco should stand behind the warranty. I will keep this in mind when I am ready to upgrade for sure.
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Old 04-23-2010, 01:51 PM   #8
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We were told the reason that they had to give up their Jayco was because of health issues. His DW has stage 4 lymphoma. They were only able to use it a couple times before she was diagnosed, and for all appearances it shows little to no use. The seller seems to be just as frustrated with Jayco as I am.
You know, the person at Jayco customer service had the nerve to tell me that if it would make me feel better I could post my concerns with anyone that I wanted too, and even suggested a few sites to go to, this being one of them. I don't think I would want someone with his attitude repersenting my company.
Another word of warning, Jayco's 2 year warranty is a Limited 2 year warranty. So if you are buying brand new make sure you understand what the warranty does and does not cover and have it in writing.
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Old 04-26-2010, 05:49 PM   #9
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Ron,

In my opinion you made a good choice buying a Jayco, I've never regretted purchasing mine. With regard to the warranty being voided after the first owner sells the unit: I was the second owner on my Jayco 5'er and the unit had over a year left on the warranty. Jayco transferred the warranty into my name for the remainder of the warranty life. It was, and is, my understanding that Jayco is the last manufacturer to offer this option. I'm not totally sure of all the in's and out's of your situation but if there's warranty left you should be able to get it transferred into your name "if" you're the second owner and have the paper work to prove it. If you're the third owner I'm afraid you're out of luck. Did you purchase and extended warranty when you bought the unit?

Hope this helps rather than adding confusion.

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Old 04-27-2010, 08:54 PM   #10
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Follow up....

A follow up to my above post on warranty transfers; after doing some investigation I find that Jayco may have changed the way warranties are dealt with, meaning the warranty may only apply to the original owner. Sorry but to be honest I'm not totally sure on this but if Jayco says "no" to the second owner then your only hope is if you purchased an extended warranty.
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