Kitchen Slide Problem - Page 4

AKRUEBBE · 08-24-2019, 11:57 AM

Update: Called Lippert and they said to bring it all the way in then half way out then back in about 5 times..........no luck yet. Will try it again.

AKRUEBBE · 09-13-2019, 12:00 PM

Update: Being full timers presents a unique challenge for warranty and service work. Our kitchen slide (slim rack) was not extending all the way. Would go all the way but for 2" on the TV side and 1" on the fridge side. It would retract all the way. Our dining room slide topper was pulling away from the guide on the left side. We are staying at Natalbany Creek RV in Amite, LA for two months. I called Steve's RV, 29671 N. Dixie Ranch Rd, Lacombe, LA, a 37 year old Jayco dealer, to arrange an appointment for them to look at it, NOT leave it for days since we are full time. They are an hour away from where we are staying but their reviews were great. Drove in yesterday at 9:30 AM and when arriving we were treated like we were owners of the RV center!! The service manager asked for the keys to my truck and said he's pulling it into the service area to start working on it. He asked if I wanted to come and watch them as they worked. I said "you bet". We felt like family the whole time we were there. We were heading back to our CG by 12 noon with all repairs complete. No need for the dealer to contact Jayco and ask "permission". We definitely will be scheduling our travels so we can be in their vicinity when it comes down to do routine maintenance.

My slim rack kitchen slide has an "Auto-Programmable" Controller and there is no way to sync the motors. They stop based on voltage. By the time the voltage worked its way to the motors, they were not getting enough voltage to go all the way out and the controller was sensing that they were fully extended. They replaced the 50 amp circuit breaker with an 80 amp breaker and the slide works perfectly.

DrSmart · 09-13-2019, 12:15 PM

That's so good to hear. I'm glad you found an outstanding dealer with a top notch service department. Too bad you had put up with the problem until now. Hopefully Jayco compensates you!

jasum · 09-13-2019, 12:28 PM

Quote:

Originally Posted by AKRUEBBE

Update: Being full timers presents a unique challenge for warranty and service work. Our kitchen slide (slim rack) was not extending all the way. Would go all the way but for 2" on the TV side and 1" on the fridge side. It would retract all the way. Our dining room slide topper was pulling away from the guide on the left side. We are staying at Natalbany Creek RV in Amite, LA for two months. I called Steve's RV, 29671 N. Dixie Ranch Rd, Lacombe, LA, a 37 year old Jayco dealer, to arrange an appointment for them to look at it, NOT leave it for days since we are full time. They are an hour away from where we are staying but their reviews were great. Drove in yesterday at 9:30 AM and when arriving we were treated like we were owners of the RV center!! The service manager asked for the keys to my truck and said he's pulling it into the service area to start working on it. He asked if I wanted to come and watch them as they worked. I said "you bet". We felt like family the whole time we were there. We were heading back to our CG by 12 noon with all repairs complete. No need for the dealer to contact Jayco and ask "permission". We definitely will be scheduling our travels so we can be in their vicinity when it comes down to do routine maintenance.

My slim rack kitchen slide has an "Auto-Programmable" Controller and there is no way to sync the motors. They stop based on voltage. By the time the voltage worked its way to the motors, they were not getting enough voltage to go all the way out and the controller was sensing that they were fully extended. They replaced the 50 amp circuit breaker with an 80 amp breaker and the slide works perfectly.

That's great Al! Glad they got you taken care of. Doesn't seem to be too many 'Good' RV dealers around anymore. Hoping I never need any of them.........

AKRUEBBE · 09-13-2019, 12:49 PM

Quote:

Originally Posted by DrSmart

That's so good to hear. I'm glad you found an outstanding dealer with a top notch service department. Too bad you had put up with the problem until now. Hopefully Jayco compensates you!

DrSmart, I walked away without paying a dime..........this dealer will be paid directly by Jayco. They wouldn't have done the work if they thought otherwise. Again, one heck of a dealer. They have four techs that have over 60 years collective experience not including the service manager who has been there since day one.

AKRUEBBE · 09-13-2019, 12:54 PM

Let me add one other thing..........he said I can have both of my awnings replaced under warranty because CareFree decided to start stitching the LED strip on the awning material which results in squiggly LED's. But candidly he said do NOT have them replaced until I have two months left. In other words, take advantage of having all new fabric at the end of the warranty. Definitely a dealer that has his customers best interest in mind.

DrSmart · 09-13-2019, 01:02 PM

Wish I knew sooner. Dealer has already ordered a new awning to replace our squiggly led light strip. They had ordered one about a month ago and it was shipped folded up in a box. The techs opened up the awning and said the led strip was worse than the one on the trailer. The one tech said I might as well replace it now and they'll do it again anytime later under warranty if needed.

AKRUEBBE · 09-13-2019, 01:06 PM

Quote:

Originally Posted by DrSmart

Wish I knew sooner. Dealer has already ordered a new awning to replace our squiggly led light strip. They had ordered one about a month ago and it was shipped folded up in a box. The techs opened up the awning and said the led strip was worse than the one on the trailer. The one tech said I might as well replace it now and they'll do it again anytime later under warranty if needed.

Another score!!

robkelly · 09-13-2019, 01:43 PM

Glad you got things sorted out. Thankfully we haven’t had any issues with our kitchen slide, but I have a feeling our turn is coming.

We had the same issue with our awning lights, had the fabric replaced, and a couple of weeks later the new lights were as bad as the old. Certainly doesn’t hurt to get new fabric after a couple of years though

AKRUEBBE · 09-13-2019, 01:50 PM

Quote:

Originally Posted by robkelly

Glad you got things sorted out. Thankfully we haven’t had any issues with our kitchen slide, but I have a feeling our turn is coming. We had the same issue with our awning lights, had the fabric replaced, and a couple of weeks later the new lights were as bad as the old. Certainly doesn’t hurt to get new fabric after a couple of years though

My understanding is that on the new awnings the LED strip is integrated into the mounting that attaches to the side and not stitched to the awning.

robkelly · 09-13-2019, 01:59 PM

Quote:

Originally Posted by AKRUEBBE

My understanding is that on the new awnings the LED strip is integrated into the mounting that attaches to the side and not stitched to the awning.

I hope so. Our warranty expires in about three weeks so I have a feeling we’ll be stuck with the squiggly lights. I could probably try one more time, but given the distance to the dealer it’s probably more hassle than it’s worth.

oldmanAZ · 09-13-2019, 02:37 PM

Quote:

Originally Posted by AKRUEBBE

Update: Being full timers presents a unique challenge for warranty and service work. Our kitchen slide (slim rack) was not extending all the way. Would go all the way but for 2" on the TV side and 1" on the fridge side. It would retract all the way. Our dining room slide topper was pulling away from the guide on the left side. We are staying at Natalbany Creek RV in Amite, LA for two months. I called Steve's RV, 29671 N. Dixie Ranch Rd, Lacombe, LA, a 37 year old Jayco dealer, to arrange an appointment for them to look at it, NOT leave it for days since we are full time. They are an hour away from where we are staying but their reviews were great. Drove in yesterday at 9:30 AM and when arriving we were treated like we were owners of the RV center!! The service manager asked for the keys to my truck and said he's pulling it into the service area to start working on it. He asked if I wanted to come and watch them as they worked. I said "you bet". We felt like family the whole time we were there. We were heading back to our CG by 12 noon with all repairs complete. No need for the dealer to contact Jayco and ask "permission". We definitely will be scheduling our travels so we can be in their vicinity when it comes down to do routine maintenance.

My slim rack kitchen slide has an "Auto-Programmable" Controller and there is no way to sync the motors. They stop based on voltage. By the time the voltage worked its way to the motors, they were not getting enough voltage to go all the way out and the controller was sensing that they were fully extended. They replaced the 50 amp circuit breaker with an 80 amp breaker and the slide works perfectly.

A bit off topic, but when we are in that area and anything on the trailer needs attention (we are well past warranty work), they will be at the top of our list.

Thanks,
Sherm

AKRUEBBE · 09-13-2019, 02:54 PM

Quote:

Originally Posted by oldmanAZ

A bit off topic, but when we are in that area and anything on the trailer needs attention (we are well past warranty work), they will be at the top of our list. Thanks, Sherm

I asked them what their labor rate was and it's $129.00 per hour, but I have no doubt with their knowledge that they can complete a job in half the time of some dealers I've dealt with. What impressed me is that the service manager is swarming all over the department double checking everything.

Magnolia Tom · 09-13-2019, 07:03 PM

Quote:

Originally Posted by AKRUEBBE

I asked them what their labor rate was and it's $129.00 per hour, but I have no doubt with their knowledge that they can complete a job in half the time of some dealers I've dealt with. What impressed me is that the service manager is swarming all over the department double checking everything.

I wish I live close to that dealer so they could fix my slide problem

AKRUEBBE · 09-13-2019, 08:07 PM

Quote:

Originally Posted by Magnolia Tom

I wish I live close to that dealer so they could fix my slide problem

Tom, it may be worth the trip. Not that far from your domain. Several good CG's around that area. Take care!

Magnolia Tom · 09-13-2019, 08:12 PM

Al

I wouldn’t necessarily mind the drive but I can’t get the slide to fully extend. And once I try to extend it, retracting it gets iffy as well so I couldn’t really use the trailer at a CG with the slide in

AKRUEBBE · 09-14-2019, 08:10 AM

Quote:

Originally Posted by Magnolia Tom

Al

I wouldn’t necessarily mind the drive but I can’t get the slide to fully extend. And once I try to extend it, retracting it gets iffy as well so I couldn’t really use the trailer at a CG with the slide in

Understandable! BTW, I was surprised that the techs at this dealership all think the Slim Rack system is the best. They claim it's a lot less complicated than the Schinteck.

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