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Old 05-29-2015, 03:17 PM   #21
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Originally Posted by arkhillbilly View Post
Something smells! How did the factory shove it in for transportation to the dealer? How did dealer shove it in when you picked it up? Somewhere in its life, my 2012 Eagle had loosened the two main bolts that are used for vertical adjustment. That caused the slide not to lift up enough as it closed. Top of slide needs to raise, and touch side of unit about one inch prior to bottom. Another thing, almost all mass produced, low skilled worker items are locked in by a jig system. They are peas in a pod, and the whole run would be off. I would advise to first look for another problem then the header!
+1, I agree something does not sound right with this. I think a second opinion on the problem may be in order. Start calling Jayco 2-3 a day until some calls and tell them you want an engineer or a Jayco tech here tomorrow
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Old 05-29-2015, 03:48 PM   #22
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+1, I agree something does not sound right with this. I think a second opinion on the problem may be in order. Start calling Jayco 2-3 a day until some calls and tell them you want an engineer or a Jayco tech here tomorrow
He will get further if he approaches it by asking the dealer who they talked to, then call and ask for that person. Many times since the dealer is "supposedly" working with JAYCO they will not contact the customer directly.

And as I posted earlier I totally agree. It worked when it left the factory, it worked when the dealer did their acceptance inspection on delivery, it worked when the PDI was done.
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Old 05-29-2015, 04:00 PM   #23
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Did you ask if a loaner was available? Maybe the dealer would lend a used unit for your trip. They usually offer their used units to employees to use on weekends, at least here they do.
When my folks ordered their new 5th wheel in 04, it was expected to be delivered in time for our first CP outing. Well, it didn't make it, but the dealer was more than willing to put them in a very nice used unit they had for that trip. I think your right Cosmik! OP, ask the dealer to step up and give you a loaner until yours if fixed. This summer vacation with your family is very important and you should not have to cancel your plans because of a warranty problem.
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Old 05-29-2015, 04:02 PM   #24
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He will get further if he approaches it by asking the dealer who they talked to, then call and ask for that person.


That is basically what I was getting at, I just didn't say it correctly I guess. Whatever the case, at this point I would be calling and not stop until I talked to someone at Jayco that can make something happen fast. They obviously have got a lot in the works and needs it fixed ASAP. I would not trust the dealer to handle it in a timely manner, that's all.
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Old 05-29-2015, 06:37 PM   #25
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Do you have any picture's that you could post?
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Old 05-29-2015, 11:27 PM   #26
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I finally got a call back late this afternoon from a Jayco Rep., she said they are bringing in the production team and engineers to figure out what went wrong, and how to fix the problem. I kinda wonder since they are including all these team members if there were more than just my trailer affected on the line that is now coming to light. I guess we shall see. She also stated to keep all my receipts from the trip up there and also back home, since we had to leave the trailer there, and they would re-imburse me. I am still requesting for them to buy the trailer back, but I have a feeling that will not go far.
As far as those saying to take a used trailer from the dealer, I didn't save and pay cash for a new trailer for this vacation to take a used one. It was just part of the experience of owning our first new trailer for this long vacation, that cant be replaced.
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Old 05-29-2015, 11:40 PM   #27
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I had numerus Jamming/stalling issues with the main slide on our trailer. Long story short it went back to the factory last summer. They told me the problems were being caused because slide was way out of adjustment. So far it has been working. Although when I look at the way the seals contact the slide, things don't look square. We just hold I breath every time we extend or retract that slide.
I would measure your opening, and the dimensions of the slide. The opening height on mine is 70 1/2". The slide is 70" plus the seals are 3/4 of an inch. It doesn't take a mathematician to figure out that's not gonna work.
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Old 05-30-2015, 07:32 AM   #28
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"that cant be replaced". Exactly. I'd be very upset too, and with my previous rv missed camping trips did happen due to frequent repairs. No denying that this wasn't ideal, but when #### happens, mix it into the garden soil. You deserve a remedy, part of which should be to not miss out on your trip.
My two cents, having been there and regret not doing more than be frustrated.
Good luck in this.
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Old 06-05-2015, 05:51 PM   #29
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The trailer had to go back to the Jayco factory today, they said there was a problem when it went down the line, that some changes had been made on some specs on the line, and they made some errors. They coudnt give me specifics at this time. I asked them if there was any such thing as QC there anymore.
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Old 06-05-2015, 07:50 PM   #30
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... I asked them if there was any such thing as QC there anymore....
And how was your question answered?
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