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Old 06-05-2015, 08:00 PM   #31
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I would demand Jayco replace the entire trailer with a new one
X2
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Old 06-05-2015, 08:17 PM   #32
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Originally Posted by Diesel Mike1 View Post
The trailer had to go back to the Jayco factory today, they said there was a problem when it went down the line, that some changes had been made on some specs on the line, and they made some errors. They coudnt give me specifics at this time. I asked them if there was any such thing as QC there anymore.
Thanks for bringing us up to date.

So they recognized their error(s). A good sign. I'm sure they didn't say if only your unit encountered the problem or if many units were involved.

Any mention on the loss of using your trailer and its impact to your vacation?
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Old 06-06-2015, 01:10 AM   #33
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Originally Posted by oldmanAZ View Post
Thanks for bringing us up to date.

So they recognized their error(s). A good sign. I'm sure they didn't say if only your unit encountered the problem or if many units were involved.

Any mention on the loss of using your trailer and its impact to your vacation?
They didn't say whether other units were impacted or not, im suppose to here from them, the first of next week about more specific details. They said they were making it a priority to get fixed since I just bought it and only had it for a couple days. They are shooting to get it done by the 15th. They did said they were sorry for the vacation plans that had to be cancelled, but words only go so far.
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Old 06-06-2015, 01:18 AM   #34
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Originally Posted by Diesel Mike1
... I asked them if there was any such thing as QC there anymore.
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And how was your question answered?
They said, of course we do. I replied that some QC employees need to be in a different line of employment then.
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Old 06-06-2015, 06:19 AM   #35
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Originally Posted by Diesel Mike1 View Post
The trailer had to go back to the Jayco factory today, they said there was a problem when it went down the line, that some changes had been made on some specs on the line, and they made some errors. They coudnt give me specifics at this time. I asked them if there was any such thing as QC there anymore.
Mike, owe you an apology for being so skeptical.
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Old 06-06-2015, 08:16 AM   #36
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I think we all expect some small imperfections on a new trailer; maybe a piece of moulding needing an extra staple, or a small adjustment on a cabinet door; but this example is extreme... Jayco should be swapping that trailer out for a new one, then they can take their time figuring out why they botched it on the assembly line. I'm a bit shocked that Jayco is not stepping up more than this... that is clearly a major manufacturing flaw (disaster is more like it) and they should be unwilling to let a customer take that unit after discovering their mistake. Where is the pride of craftsmanship? That unit should be fixed and sold off to a dealer as a refurbished unit, not returned to the customer as a patched up rig. That's not why you order brand new from the factory.
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Old 06-06-2015, 10:09 AM   #37
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I agree. Is there a link that we Jayco owners can express our opinions and dissatisfaction on how this matter has been handled by them? Would be quite willing to shoot them an email of what I think about it and I'm sure others would be too!
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Old 06-06-2015, 10:23 AM   #38
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Social media does sometimes have an impact and Jayco does maintain a Facebook page...

Murff
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Old 06-06-2015, 10:29 AM   #39
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Unfortunately I don't do Facebook!
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Old 06-06-2015, 10:58 AM   #40
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I have asked for a buy back, but that fell on deaf ears. If you want to voice your thoughts on the issue to Jayco, you can call them at 574-825-5861 and ask for extension 2537, that is Matt Thompson's, the president of the tow divisions extension. You would probably have to leave a voice mail message. They will want to know the last 8 digits of the serial # of the trailer for reference, which is E1PN0076. I appreciate all the support everyone, thank you!
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