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Old 03-16-2018, 10:46 AM   #1
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MORryde steps STP-4-30-03H

Anyone with a Pinnacle order these steps?

I received them last night, tried to install and neither door will shut.

Called MorRyde and sent pics. She said my threshold is pretty much flat and suggested i
not reorder the steps.

(Ordered from Amazon and box was destroyed from shipping)

BTW MorRyde does NOT sell to Amazon


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Old 03-16-2018, 12:01 PM   #2
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I would do a return to Amazon, they take everything back. You can let them know the box is trashed and let them figure out how you can return. Sometimes they will just give a credit and tell you to keep it.
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Old 03-16-2018, 12:07 PM   #3
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Originally Posted by Sundancer330 View Post
I would do a return to Amazon, they take everything back. You can let them know the box is trashed and let them figure out how you can return. Sometimes they will just give a credit and tell you to keep it.


Itís going back......UPS is supposed to pick it up by 7pm


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Old 03-16-2018, 02:49 PM   #4
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I installed them on my pinnacle. I installed according to the directions and had the same problem. I then went back and re-installed by pushing the step threshold completely against the door frame. No gap. They work great and I love them.
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Old 03-16-2018, 02:53 PM   #5
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I installed them on my pinnacle. I installed according to the directions and had the same problem. I then went back and re-installed by pushing the step threshold completely against the door frame. No gap. They work great and I love them.
I may have to reorder again and try that.

So you basically did NOT use the 15/16Ē measurement??

Wish I had tried that before I put them back in the falling apart box.
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Old 03-16-2018, 02:55 PM   #6
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That is correct.
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Old 03-16-2018, 02:57 PM   #7
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[QUOTE=Tim&paula;619222]That is correct.[/QUOTE

Thanks
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Old 03-16-2018, 03:00 PM   #8
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That is correct.


Where did you order your steps from?


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Old 03-16-2018, 04:23 PM   #9
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Sorry your steps didnít work out Jack.


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Old 03-16-2018, 06:11 PM   #10
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Sorry your steps didnít work out Jack.


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Thanks Tom......yeah it kinda suks


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