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Old 03-18-2014, 10:12 PM   #11
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Well it's still up at the dealer ( 8 days ).

All they have told me is that it's defective pipe, but Jayco hasn't approved the claim yet and wants more info....... Another week of waiting I guess.
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Old 03-18-2014, 10:52 PM   #12
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Oh boy... A defective pipe should get prompt approval and I sure hope they get this and all damage resolved quickly. What a disappointment.
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Old 03-18-2014, 10:54 PM   #13
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Originally Posted by Jmooney View Post
Well it's still up at the dealer ( 8 days ).

All they have told me is that it's defective pipe, but Jayco hasn't approved the claim yet and wants more info....... Another week of waiting I guess.
That is BS....the dealer knows it was a defective pipe so they should get to fixing it asap....the claim will get approve....what more info could they need then it was defective.
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Old 03-21-2014, 12:48 AM   #14
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Sure hoping you have everything fixed soon. I just noticed that our units are now listed as Dealer Stock Only so at least we can appreciate that we got ours when we did, now to get them up and running! Good Luck with yours.
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Old 03-29-2014, 09:21 PM   #15
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Any news yet?
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Old 03-29-2014, 09:39 PM   #16
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None. I just returned from travel and still no call, no message from dealer.

3 weeks

Beginning to think I made a mistake
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Old 03-29-2014, 09:48 PM   #17
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Oh no, that's too bad that you haven't heard back yet. They seem to be slow, but it should be soon. No way we made a mistake buying this unit. Especially now that they're dealer stock only. I hope you won't have to wait much longer to know that everything's right again.
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Old 03-31-2014, 07:06 AM   #18
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You might want to e-mail Jayco. They seem to be pretty responsive. They will ask you for your vin no. so that they can identify your unit in there system. I have contacted them by e-mail before and had good success.
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Old 03-31-2014, 08:55 PM   #19
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Update: Well, I guess I have to claim Mia-copa.

In my 8 years with the TT, I never had an issue with grey water slowing draining down to the knife valve AFTER I dumped tanks.

In the new 5er, apparently I had some water left, and it froze and split the pipe at the knife valve junction. ( pics from CW pretty telling). Hence the flood on the 2nd trip out.

Jayco denied the claim, and I guess I understand it.

$600 to replace pipe, valve, insulation and Underbelly. Parts and Labor.

Word to the wise. Spend $5, and dump a gallon of antifreeze down the drain and drain to valve.

Hopefully they will be done this week and I can get to installing my new Solar array.

Lesson learned.
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Old 03-31-2014, 10:11 PM   #20
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Glad to hear that at least you have an answer and a resolution in sight. Can you explain a bit further to us first time 5'er folks? For example, what is a knife valve, and how does one get to it in order to apply the antifreeze? It seems your lesson is an important one, want to make sure we understand it.

It will be great for you to have it back finally, in time for our great weather to come. Will look forward to hearing more about your solar, it makes perfect sense here in sunny Colorado.

Thanks for sharing.
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