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07-24-2018, 09:30 AM
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#1
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Senior Member
Join Date: Feb 2014
Posts: 431
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New Furrion DV1220 Volume Issue Fixed
As a reminder, both my radios in my 2019 North Point 377 had a volume issue where pressing the volume button on the remote (not holding but one press and let go) in either the up or down mode would allow the volume on the radio change all the way until the stop. This means blasting the speakers out on the up side, or shutting the sound off on the down side.
When I discovered the problem, I contacted Furrion and worked with them to confirm it is not the desired operation and that the radios were faulty. Unfortunately, I had to go to the dealer for warrantied replacements.
My dealer ordered two new radios which I picked up and installed today. Alas, I had the same problem.
I contacted Furrion again, but this time, I was told (by the same person as last time) that a firmware update was available to fix the issue. They emailed me the instructions and the update which I performed (took 15 seconds). This fixed the issue on both brand new radios. I am packing up my old radios so my dealer can send them back.
If you having this issue, I can provide the information Furrion gave me or you can contact Furrion to get it from them.
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07-25-2018, 02:37 PM
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#2
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Junior Member
Join Date: Apr 2018
Location: Charlestown
Posts: 11
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If you can send it to me that would be great! Thanks
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07-25-2018, 02:40 PM
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#3
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Junior Member
Join Date: Apr 2018
Location: Charlestown
Posts: 11
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Also, i couldn't remember if it was your post about adjusting the sleeper sofas in your 19 377 or someone elses? The sofa in our 19 377 bunk room is hard to sleep on because its not level. If it was your post how did your dealer fix it?
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07-26-2018, 02:03 PM
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#4
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Senior Member
Join Date: Feb 2014
Posts: 431
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Quote:
Originally Posted by cgrimm651
Also, i couldn't remember if it was your post about adjusting the sleeper sofas in your 19 377 or someone elses? The sofa in our 19 377 bunk room is hard to sleep on because its not level. If it was your post how did your dealer fix it?
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Both pull-out were horrible. My dealer adjusted them when they swapped out the TV. Haven’t slept in them but visually they look better.
Message me your email and I’ll send you the info.
__________________
Camping Progression: Tent, 2003 Clipper Classic 1255 ST - Gone, 2014 Dutchman Aerolite 282DBHS - Gone
2019 Jayco North Point 377 RLBH
Tow Rig: 2015 Ford F-450 Platinum, airbags, B&W Companion hitch for factory puck system.
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08-06-2018, 04:27 AM
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#5
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Junior Member
Join Date: Mar 2018
Location: Hattiesburg
Posts: 6
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I’m having the same radio volume issue, could you send me the firmware update with instructions. Thanks
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08-06-2018, 08:32 AM
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#6
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Senior Member
Join Date: Feb 2014
Posts: 431
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Message me your email address and I will forward the info.
__________________
Camping Progression: Tent, 2003 Clipper Classic 1255 ST - Gone, 2014 Dutchman Aerolite 282DBHS - Gone
2019 Jayco North Point 377 RLBH
Tow Rig: 2015 Ford F-450 Platinum, airbags, B&W Companion hitch for factory puck system.
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08-13-2018, 04:22 AM
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#7
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Junior Member
Join Date: Sep 2017
Location: Montgomery
Posts: 27
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Thanks!
Quote:
Originally Posted by prm99v6
Message me your email address and I will forward the info.
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Incidentally, I messaged both Furrion (left voicemail) and you last week. You responded within a couple hours and still waiting for Furrion to return my call! Thank you for the firmware update and look forward to your continued support 
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08-13-2018, 11:08 AM
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#8
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Senior Member
Join Date: Feb 2014
Posts: 431
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Quote:
Originally Posted by berkashire
Incidentally, I messaged both Furrion (left voicemail) and you last week. You responded within a couple hours and still waiting for Furrion to return my call! Thank you for the firmware update and look forward to your continued support |
Ha! That’s what we’re here for. To help each other correct the issues on our second homes. [emoji23]
__________________
Camping Progression: Tent, 2003 Clipper Classic 1255 ST - Gone, 2014 Dutchman Aerolite 282DBHS - Gone
2019 Jayco North Point 377 RLBH
Tow Rig: 2015 Ford F-450 Platinum, airbags, B&W Companion hitch for factory puck system.
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09-29-2018, 08:11 PM
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#9
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Junior Member
Join Date: Sep 2018
Location: Cheyenne
Posts: 0
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Furrion Dv1220
I just got a new Jayco and am having trouble with the volume too. If you could send me the how-to to fix this, I would be very grateful!
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09-30-2018, 04:53 PM
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#10
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Member
Join Date: Sep 2018
Location: Buffalo
Posts: 34
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I'm having the same issue on my recently purchased 2018 Pinnacle 36FPTS. If you would be so kind as to send information on the fix it would be much appreciated.
__________________
weezer (retired - yippeeee - engineer)
Wife (Lisa) and 3 great dogs!!!
2018 Ford F350 Lariat diesel 4X4 DRW CC LB with all options and air overloads
2018 Jayco Pinnacle 36KPTS - loaded with options
Ford (Reese) puck mounted 18k hitch
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09-30-2018, 04:59 PM
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#11
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Member
Join Date: Mar 2018
Location: Cleveland
Posts: 48
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My Furrion radio is having problems too. Last month, I tried to play my Ipod thru the Aux plug in. It took a while pushing buttons and turning the radio on and off but it eventually worked. This weekend I only ried the radio. It appeared to get a signal but would not produce any sound. I put it on our Warranty correction list when we take the trailer in for winterizing later in the month.
Would the firmware update help this issue too?
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10-01-2018, 02:11 PM
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#12
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Senior Member
Join Date: Feb 2014
Posts: 431
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The firmware update was only for the volume issue, not anything else (including the beeping issue). In need email addresses so I can forward the email from Furrion.
__________________
Camping Progression: Tent, 2003 Clipper Classic 1255 ST - Gone, 2014 Dutchman Aerolite 282DBHS - Gone
2019 Jayco North Point 377 RLBH
Tow Rig: 2015 Ford F-450 Platinum, airbags, B&W Companion hitch for factory puck system.
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10-01-2018, 02:35 PM
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#13
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Member
Join Date: Sep 2018
Location: Buffalo
Posts: 34
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Just got a message that the forum will NOT allow me (as a junior member) to place any links in PM's.
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10-01-2018, 05:14 PM
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#14
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Senior Member
Join Date: Mar 2018
Location: Boiling Springs
Posts: 533
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I am having the same issue with my 2019 321RSTS.
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11-22-2018, 06:55 AM
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#15
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Senior Member
Join Date: Nov 2018
Location: Pine Mountain
Posts: 123
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Hello prm99v6,
I am a new member and unable to PM yet. Would you mind sharing the firmware fix and instructions?
Thanks in advance,
Ladd
laddusher AT gmail DOT com
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11-22-2018, 12:03 PM
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#16
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Junior Member
Join Date: Oct 2018
Location: JEFFERSON CTY
Posts: 11
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Can you please send it to me as well or post it here for all?
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11-22-2018, 10:57 PM
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#17
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Member
Join Date: Oct 2018
Location: Saint Augustine
Posts: 83
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Me also please
__________________
2019 North Point 377RLBH
2019 3500HD Ram Limited 4x4 CC
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11-27-2018, 08:03 AM
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#18
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Junior Member
Join Date: Nov 2018
Location: Sedro-Woolley
Posts: 21
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Quote:
Originally Posted by prm99v6
As a reminder, both my radios in my 2019 North Point 377 had a volume issue where pressing the volume button on the remote (not holding but one press and let go) in either the up or down mode would allow the volume on the radio change all the way until the stop. This means blasting the speakers out on the up side, or shutting the sound off on the down side.
When I discovered the problem, I contacted Furrion and worked with them to confirm it is not the desired operation and that the radios were faulty. Unfortunately, I had to go to the dealer for warrantied replacements.
My dealer ordered two new radios which I picked up and installed today. Alas, I had the same problem.
I contacted Furrion again, but this time, I was told (by the same person as last time) that a firmware update was available to fix the issue. They emailed me the instructions and the update which I performed (took 15 seconds). This fixed the issue on both brand new radios. I am packing up my old radios so my dealer can send them back.
If you having this issue, I can provide the information Furrion gave me or you can contact Furrion to get it from them.
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Prm99v6,
Thank you for this information! I'm new to this forum and just ran into this concern on our first trip out. I would appreciate the information you have on how to correct this issue
Steve...
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11-27-2018, 12:23 PM
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#19
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Senior Member
Join Date: Feb 2014
Posts: 431
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Hi everyone. Sorry, I have not been checking this thread. I can't post the actual files to the thread. That is why I asked everyone to PM me their email address. If you want to put your email address directly (spell it out like Ladd) in this post you can do that as well.
Thanks
__________________
Camping Progression: Tent, 2003 Clipper Classic 1255 ST - Gone, 2014 Dutchman Aerolite 282DBHS - Gone
2019 Jayco North Point 377 RLBH
Tow Rig: 2015 Ford F-450 Platinum, airbags, B&W Companion hitch for factory puck system.
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11-27-2018, 12:24 PM
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#20
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Senior Member
Join Date: Feb 2014
Posts: 431
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Quote:
Originally Posted by Ladd
Hello prm99v6,
I am a new member and unable to PM yet. Would you mind sharing the firmware fix and instructions?
Thanks in advance,
Ladd
laddusher AT gmail DOT com
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Email sent.
__________________
Camping Progression: Tent, 2003 Clipper Classic 1255 ST - Gone, 2014 Dutchman Aerolite 282DBHS - Gone
2019 Jayco North Point 377 RLBH
Tow Rig: 2015 Ford F-450 Platinum, airbags, B&W Companion hitch for factory puck system.
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Linear Mode
