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Old 10-31-2017, 10:23 AM   #1
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NorthPoint Shower Hot/Cold Mix

Loving our new NP, however, the hot/cold mix is way off. Hot shows up about the last 5% of the turn and gets real hot or real cold with very slight turns. My kids have complained several times and my youngestís fine motor skills arenít the best. Has anyone opened up the valves and messed with the mixture settings? Pretty straightforward or no?


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Old 10-31-2017, 10:59 AM   #2
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You could try letting a little cold water into the hot water line if you have a bypass valve on your unit. Most are behind the water heater, ours are in the utility closet.

I have read of others solving that problem that way. Just reducing the temp of the hot water.
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Old 10-31-2017, 11:38 AM   #3
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Originally Posted by norty1 View Post
You could try letting a little cold water into the hot water line if you have a bypass valve on your unit. Most are behind the water heater, ours are in the utility closet.

I have read of others solving that problem that way. Just reducing the temp of the hot water.
Hmmm, isn't that what the shower valve is supposed to do? My main concern is the mix only occurs at the last 5% of the turn of the handle, whether its hot or cold. By adding cold water to the hot water line through the bypass, I would then be mixing in maybe the last 2% of the shower valve turn and while that might avoid the scalding hot if turned too far, the cold would still be an issue since the mix would even be worse and shifted to the very end.
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Old 10-31-2017, 08:46 PM   #4
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Think you need a new shower valve. Mine was doing the same thing and dealer replaced it for me.

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Old 10-31-2017, 08:51 PM   #5
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Hmmm, isn't that what the shower valve is supposed to do? My main concern is the mix only occurs at the last 5% of the turn of the handle, whether its hot or cold. By adding cold water to the hot water line through the bypass, I would then be mixing in maybe the last 2% of the shower valve turn and while that might avoid the scalding hot if turned too far, the cold would still be an issue since the mix would even be worse and shifted to the very end.
Yes it is, but this method lowers the temp of the hot water coming in to the shower faucet and those that use it say it helps.
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Old 11-01-2017, 05:47 AM   #6
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Yes it is, but this method lowers the temp of the hot water coming in to the shower faucet and those that use it say it helps.
And if you mess with it just right you never need the cold side for washing dishes/rinsing, your hands never get scalded.
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Old 11-01-2017, 09:51 AM   #7
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bzeller, most, I caution to say all, shower faucets have an anti-scald valve. You have to take off the handle and pull the stem out. Once this is done, you will note two holes that the water comes out of and then two rubber washer that are adjustable to allow so much cold/hot water to bypass. Very simple process. They are usually set at 50/50 from the factory but we know how QA is these days. You can YouTube videos, as I did, and set it to your liking. I did it with my new 2017 Pinnacle that was set to hot. Give a video a look and I have confidence that you will solve your problem. SKIDAWG
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Old 11-04-2017, 09:11 PM   #8
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Originally Posted by bzeller View Post
Loving our new NP, however, the hot/cold mix is way off. Hot shows up about the last 5% of the turn and gets real hot or real cold with very slight turns. My kids have complained several times and my youngestís fine motor skills arenít the best. Has anyone opened up the valves and messed with the mixture settings? Pretty straightforward or no?


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Have the same issue in my 2017 unit also. Fine line between all hot and to cold.


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Old 01-18-2018, 07:16 PM   #9
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Originally Posted by Skidawg View Post
bzeller, most, I caution to say all, shower faucets have an anti-scald valve. You have to take off the handle and pull the stem out. Once this is done, you will note two holes that the water comes out of and then two rubber washer that are adjustable to allow so much cold/hot water to bypass. Very simple process. They are usually set at 50/50 from the factory but we know how QA is these days. You can YouTube videos, as I did, and set it to your liking. I did it with my new 2017 Pinnacle that was set to hot. Give a video a look and I have confidence that you will solve your problem. SKIDAWG
Skidawg, do you just pull the stem out with a pair of pliers? I couldn't tell how to remove it.
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Old 01-19-2018, 12:55 AM   #10
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We have a 2018 NP that has the same issue but it's 95% cold and 5% hot. If we are in a location with bad water pressure our hot percentage drops even lower. I have taken the shower head and valve apart to see if I could adjust the flow of hot water but the valve mechanism was too simple to do anything to. I'm planning on replacing the whole thing when I get the time and hopefully that will work.
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