Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
Jayco RV Owners Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 03-15-2021, 03:42 PM   #1
Junior Member
 
Join Date: Aug 2017
Location: Yes
Posts: 22
Ohhh Jaycommand

Hi All, Any help would be great!
New 2021 EagleHT 28.5 maiden voyage The JayCommand system will randomly shut down and turns off everything that was set, including furnace, water heater, ceiling and awning lights. I turn back on items mentioned and it will work for varying periods of time and then shut off again .... It as if there is a time out or motion light situation.. Is there a reset or am I doing something wrong ?
Dcarl569 is offline   Reply With Quote
Old 03-16-2021, 08:28 AM   #2
Junior Member
 
Join Date: Mar 2021
Location: Summerville
Posts: 6
So it's not just me

We have the gremlins at work, too. We've noticed that if we turn the Jaycommand controlled lights, and then I walk outside, the lights turn off. This happened multiple times on our first trip. We're going on a short 2 day trip next week, we'll see what happens.
jbs-summerville is offline   Reply With Quote
Old 03-16-2021, 08:35 AM   #3
Junior Member
 
Join Date: Aug 2017
Location: Yes
Posts: 22
JBS, LOL same here!! And when they turn off , the system turns off everything connected to the control; water heater, heater...
Dcarl569 is offline   Reply With Quote
Old 03-16-2021, 08:39 AM   #4
Junior Member
 
Join Date: Mar 2021
Location: Summerville
Posts: 6
I also have problems with my Android phone being able to connect to the system. Sometimes it works, sometimes it doesn't. And I've not yet been able to keep a connection when I'm outside and wanting to adjust the leveling system, which is a pain because when we're trying to hook up to the truck, you can't see the pin box when you're at the controls of the leveling system.
jbs-summerville is offline   Reply With Quote
Old 03-16-2021, 08:50 AM   #5
Junior Member
 
Join Date: Aug 2017
Location: Yes
Posts: 22
Well we have I-phones and same issue. We can pair appears to be connected. All looks good .. and the damn lights turn off LOL.
Dcarl569 is offline   Reply With Quote
Old 03-16-2021, 05:01 PM   #6
Senior Member
 
Join Date: Nov 2019
Location: Southeast USA
Posts: 190
I remember when we got ours and one of the main tech guys at the dealership and a mechanic told us that the physical switches and thermostats and those components were much preferred over a touch screen that controls everything. Their reasoning was that if it's a switch or something goes bad, you can always modify the wiring to get something to move or turn on and off, but if the touch screen goes bad, sometimes you can be out of luck.
ShotgunZ71 is offline   Reply With Quote
Old 03-16-2021, 05:19 PM   #7
Senior Member
 
Join Date: Oct 2018
Location: Colorado Springs
Posts: 1,265
Quote:
Originally Posted by Dcarl569 View Post
Hi All, Any help would be great!
New 2021 EagleHT 28.5 maiden voyage The JayCommand system will randomly shut down and turns off everything that was set, including furnace, water heater, ceiling and awning lights. I turn back on items mentioned and it will work for varying periods of time and then shut off again .... It as if there is a time out or motion light situation.. Is there a reset or am I doing something wrong ?
This is a bit of a shot in the dark but are you sure this is random? Turn on the heater, water heater, etc... and see if something is drawing too much power. I seems vaguely like our old issue with the heater igniting and making the lights flicker and thermostat reset.
madmaxmutt is offline   Reply With Quote
Old 03-17-2021, 08:32 AM   #8
Junior Member
 
Join Date: Aug 2017
Location: Yes
Posts: 22
Thank you Max. I will check that out but it still seems random. Just this morning, we were sitting drinking our coffee, only electric draw was the over head lights and they turned off. I wonder how much if possible it would be to go back to hard switches.....
Dcarl569 is offline   Reply With Quote
Old 03-17-2021, 08:32 AM   #9
Junior Member
 
Join Date: Aug 2017
Location: Yes
Posts: 22
I wonder the cost to go to hard switches. If even possible ...
Dcarl569 is offline   Reply With Quote
Old 03-17-2021, 12:36 PM   #10
Senior Member
 
Join Date: Oct 2018
Location: Colorado Springs
Posts: 1,265
Quote:
Originally Posted by Dcarl569 View Post
I wonder the cost to go to hard switches. If even possible ...
My concern would be your warranty. They could blame many future electrical issues on your changes. As new as it is, if I were you; I would just get it into a Jayco dealer, for warranty documentation and repair.
madmaxmutt is offline   Reply With Quote
Old 03-17-2021, 05:04 PM   #11
Junior Member
 
Join Date: Aug 2017
Location: Yes
Posts: 22
I agree Thank you
Dcarl569 is offline   Reply With Quote
Old 03-18-2021, 08:07 AM   #12
Member
 
Join Date: Oct 2020
Location: Vineland
Posts: 79
There was a recent update to both software and firmware, maybe yours needs to be updated?
FireguyEd is offline   Reply With Quote
Old 03-20-2021, 12:38 PM   #13
Junior Member
 
Join Date: Sep 2019
Location: Macungie
Posts: 10
I had a problem with mine constantly shutting itself down as well. After some searching I found that if you go into the system and delete the memory and reboot it will fix the problem. Sorry I don’t remember the details on exactly what to do but I believe there is a YouTube video on BM Pros YouTube channel. Hope this helps.
CampingTime is offline   Reply With Quote
Old 03-20-2021, 12:41 PM   #14
Senior Member
 
Join Date: Jan 2020
Location: Libby
Posts: 138
Trouble shooting

Quote:
Originally Posted by FireguyEd View Post
There was a recent update to both software and firmware, maybe yours needs to be updated?
I reached out to BMPRO a couple of days ago. Scott walked me through troubleshooting via email, and so far after the software and firmware update it’s working amazing.

I do have a couple pdf trouble shooting guides they sent me including walkthrough for update, but I do not know how to post pdf here.
Attached Files
File Type: pdf JayCommand update 031821.pdf (2.04 MB, 47 views)
USNMA1 is offline   Reply With Quote
Old 03-20-2021, 12:54 PM   #15
Senior Member
 
Join Date: Jan 2020
Location: Libby
Posts: 138
Also the control unit is a tablet. Make sure it’s not set to go asleep or shut down after inactivity. Not sure if that could be an issue if it is.
USNMA1 is offline   Reply With Quote
Old 03-20-2021, 08:07 PM   #16
Member
 
Join Date: Jul 2019
Location: Cle Elum
Posts: 53
conect problems

Quote:
Originally Posted by jbs-summerville View Post
I also have problems with my Android phone being able to connect to the system. Sometimes it works, sometimes it doesn't. And I've not yet been able to keep a connection when I'm outside and wanting to adjust the leveling system, which is a pain because when we're trying to hook up to the truck, you can't see the pin box when you're at the controls of the leveling system.
if your tv is running disconnect your blue tooth from your truck . your phone is trying to connect to the truck after i figured that out phone works great for all my rv controls
Farmboy98922 is offline   Reply With Quote
Old 03-20-2021, 08:08 PM   #17
Member
 
Join Date: Jul 2019
Location: Cle Elum
Posts: 53
if your tv is running disconnect your blue tooth from your truck . your phone is trying toconnect to the truck after i figured that out phone works great for all my rv controls
Farmboy98922 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 05:50 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.