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Old 05-29-2019, 01:26 PM   #11
Junior Member
Join Date: May 2019
Location: Las vegas
Posts: 5
Originally Posted by rtgermain View Post
We purchased a 2018 37rows in November. Spent winter in Vegas. Issue with hot water heater connection and furnace. Repaired and Jaco reimbursed for the expense. Made appointment at Jaco factory for some minor cosmetic and trim issues.
Since leaving Vegas on May 13th we have suffered the following.
Bedroom slide stopped working, (had to reset controller every time slide needed to extend or retract)
Left rear jack went 8nto fault and can not be cleared so no auto leveling.
Furnace work's when it chooses.
Bedroom slide motor ceased to function. Can not extend slide.
Jayco says we will have to deal with in until we get there.
Wife very stressed.
Appointment with Jayco Tuesday
Will update after service
Dropped off the rig at Jayco factory service on Tuesday morning. Deb, from customer service called Tuesday afternoon with update that all major repairs (slide, Jacks &furnace) were completed and some trim work repaired, linoleum was glued this morning (Wednesday) and the rig should be ready for pick tomorrow at noon. Fingers crossed that all repairs wee done well and no further problems will be encountered. Asked Jayco for some consideration for the inconvenience of not having full access to the bedroom for several days and not being able to use the leveling system for more than a week. Jayco was not receptive to anything using the excuse "That's why there is a warranty"
No the warranty is there to provide a means to have the repairs done. To give a customer a little consideration for inconvenience due to repairs being required is just good customer relations.
Having spent 18 years in hospitality I understand how much can be gained can be given to a company by a little good will given to a customer to aleviate any bad feeling from a problem with a product

rtgermain is offline   Reply With Quote

37rlws, pinnacle, pinnacle 5th wheel

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