Pinnacle 38FLWS warranty, or lack of!
Purchased a 2018 Pinnacle 38FLWS in April of 2019. Got it new from an out of state dealership. Great buying experience!! The camper is as nice as they come. I have had a dozen or so small things go wrong and one rather big one. Now it's important to know that i'm on a seasonal site with a large deck and moving the unit is logistically difficult. I'm handy so most items I simply have repaired myself. For example Had a defective spark control on the water heater, called Atwood and they sent a new one. Perfect. Other fit and finish items, wiring issues, and a door striker problem I repaired easily enough. This past weekend I noticed water leaking from a return air duct in the ceiling after washing and treating my rubber roof. Alarmed to say the least I contacted Jayco by email, no response. Tried again and no response. Tried my local dealer, they said there not accepting new customers?? How can this be? Called Jayco and after a 45 minute hold talked to a representative about my problem. Told her about the local dealers refusal to do the work. Her response was that Jayco has no control over dealership policies, so i asked about mobile repair, Jayco will not pay for mobile repair service fees, they offered to send parts to a non Jayco dealer but would not assist with scheduling or pay the labor. I also asked about recouping my labor for repairing this my self, Jayco said no. Now I have water coming in my roof!! This needs repaired now!! with no other option I pulled my rear A/C unit and put the seal back in place that was obviously never installed correctly. I also repaired several poorly installed tape joints in the duct work. The Jayco 2 year best in class warranty is as useless as the paper it's written on! Jayco needs to do something about this!! Rant over
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