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05-31-2016, 07:37 PM
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#1
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Senior Member
Join Date: Mar 2015
Location: San Diego
Posts: 186
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Pinnacle electric problem
We have 36FBTS 2015. We are not electricians! plugged into 50 amp w a surge protector. We are getting weird electric stuff happening. Different parts of the trailer get power then lose power. For example the island has no power and the AC works, then they go out. Same for some plugs in upstairs bath and bedroom. Also the bedroom plugs and tv work and then don't work.
I need to add that we have solar powering batteries for refer. That indicator shows orange meaning the frig is working off battery and not electricity. This happened once before and dealer replaced the entire fuse panel. We checked all fuses and they are ok.
We also checked the GFCI in downstairs bath and it tripped a few times. Now the buttons won't reset at all. We are taking it for warranty in a few weeks but was wondering if there is anything we can do now.
One more thing...Last week we had our dealer install a satellite dish on the roof but a part needs to be replaced. When he did this installation could he have done something to the electric systems?
Wall by the control panel for the lights sort of smells like like electric.
Any help appreciated.
__________________
2015 Pinnacle 36FBTS
2015 RAM 3500 DRW, Laramie Longhorn, Aisin Transmission, MegaCab
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05-31-2016, 07:39 PM
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#2
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,107
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Sounds like a loose connection in the panel.
__________________
DISNEY LOVERS
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05-31-2016, 07:50 PM
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#3
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Senior Member
Join Date: Mar 2015
Location: San Diego
Posts: 186
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Update electric problem
So we were just sitting outside and I saw smoke coming from the trailer. The fuse panel was smoking! We unplugged from 50amp. Taking it to dealer tomorrow. Just glad we were at campsite. We delayed going to dinner.
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05-31-2016, 07:54 PM
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#4
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Senior Member
Join Date: Apr 2016
Location: Nanaimo
Posts: 455
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Wow! Good thing you caught that.
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06-01-2016, 12:02 PM
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#5
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Senior Member
Join Date: Oct 2012
Location: Camlachie
Posts: 146
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Quote:
Originally Posted by bethcb
We have 36FBTS 2015. We are not electricians! plugged into 50 amp w a surge protector. We are getting weird electric stuff happening. Different parts of the trailer get power then lose power. For example the island has no power and the AC works, then they go out. Same for some plugs in upstairs bath and bedroom. Also the bedroom plugs and tv work and then don't work.
I need to add that we have solar powering batteries for refer. That indicator shows orange meaning the frig is working off battery and not electricity. This happened once before and dealer replaced the entire fuse panel. We checked all fuses and they are ok.
We also checked the GFCI in downstairs bath and it tripped a few times. Now the buttons won't reset at all. We are taking it for warranty in a few weeks but was wondering if there is anything we can do now.
One more thing...Last week we had our dealer install a satellite dish on the roof but a part needs to be replaced. When he did this installation could he have done something to the electric systems?
Wall by the control panel for the lights sort of smells like like electric.
Any help appreciated.
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I suggest that you all take down the wall in the basement and check your transfer switch. The wires on my pinnacle had no box connectors and the insulation was cut by through due to vibration. The red wire from generator was laying on the coil wire. This was a fire trap waiting to happen.
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06-01-2016, 12:51 PM
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#6
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Senior Member
Join Date: Mar 2015
Location: San Diego
Posts: 186
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Thanks for info. I will call my dealer now, as I have already dropped off the trailer.
__________________
2015 Pinnacle 36FBTS
2015 RAM 3500 DRW, Laramie Longhorn, Aisin Transmission, MegaCab
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06-02-2016, 06:41 AM
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#7
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,196
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U guys got lucky. Imagine if that was in the middle of the night. After reading this I am gonna add a smoke detector behind the basement wall
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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06-02-2016, 08:13 AM
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#8
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Senior Member
Join Date: Mar 2015
Location: San Diego
Posts: 186
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Good idea. I think I will add a smoke detector right above the fuse panel. That where the smoke was thickest.
__________________
2015 Pinnacle 36FBTS
2015 RAM 3500 DRW, Laramie Longhorn, Aisin Transmission, MegaCab
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06-02-2016, 10:00 AM
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#9
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,196
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I already added a combo detector in the bedroom and a third CO detector since the generator exhaust is just below the bedroom slide. I talked to Jayco about why they put it there, no real good reply. Let us know what exactly the cause was when the dealer looks at it. WOW THAT IS SCARY
Rock
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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06-14-2016, 11:39 AM
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#10
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Senior Member
Join Date: Mar 2015
Location: San Diego
Posts: 186
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UPDATE:
We took the Pinnacle to dealer 2 weeks ago. They just determined it was the 12V Convertor. Then said they had to order the part from Jayco (we are in SCal) and it could be a while to get it fixed. Problem is we need the Pinnacle back in a couple days for our 2-3 month trip. They suggested I call Jayco directly since only the customer can get them to expedite repairs.
Spoke to Jayco this am and they authorized our dealer to source the convertor locally. Our dealer called and is working on it right now and we are hoping to pick it up in 1-2 days. The other warranty work will have to wait until the fall, but this was a mandatory repair.
BTW, the dealer also said that they would locally source our new GoPower panel which died a while ago. We were willing to wait on that repair, but they will fix that too.
Jayco customer service was awesome and no-hassle. I learned that if there is really a urgent need to get a part, to contact them directly. I don't recommend abusing this service, but sure good to know for the future!
__________________
2015 Pinnacle 36FBTS
2015 RAM 3500 DRW, Laramie Longhorn, Aisin Transmission, MegaCab
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06-14-2016, 01:01 PM
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#11
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,107
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Quote:
Originally Posted by bethcb
Jayco customer service was awesome and no-hassle. I learned that if there is really a urgent need to get a part, to contact them directly. I don't recommend abusing this service, but sure good to know for the future!
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09-29-2016, 01:52 PM
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#12
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Lost in the Woods
Join Date: Aug 2016
Location: Algonquin
Posts: 99
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Gave up calling factory and called inverter co they said had some issues gave me info to get replacement great co did not process as Jayco was picking up unit to bring back for issues that was in may I asked about was told residentials needed larger unit so they put one in and the batteries were wired wrong at dealer can't tell you if that worked as unit is still there waiting to here when done
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09-29-2016, 02:03 PM
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#13
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Lost in the Woods
Join Date: Aug 2016
Location: Algonquin
Posts: 99
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Factory told me there is no support on our 2015 pinnacle to hold satellite in place and not install maybe you can send photo to see if wiring is near new sat to factory
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