I had wanted the auto reel so I would not have to deal with a 50 amp power cord. Well that did not work so well. I think the 50 ft of cord is too much for the space and way too much for the motor. I cut off 20 feet, made an extension cord out of it and the remaining 30 foot on the reel now works
the way it was intended. and the space is now big enough.
Did you ever find out the issue. My reel is doing the same thing except it will not extend or retract. I thought I read somewhere you can buy new gears but cannot find.