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Old 06-14-2016, 08:32 PM   #1
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Question Problem with Electric start on Water heater on 2016 Northpoint 377

Were on our initial camping experience with our new 2016 Northpoint 377. We love it so far but have experienced our first issue - the switch on the inside control panel to turn of the water heater electrically does not work. All other electrical systems seem to be working so it doesn't seem to be a problem with the shore connect. We have to turn on the water heater using the propane to get hot water. Can anyone advise what might be the problem. The switch doesn't light up (red) as it did when we did the PDI. During the PDI, the service person said we don't have to do any lighting of pilot lights etc so stumped at this point in time. Help!
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Old 06-14-2016, 08:35 PM   #2
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Many rv wh's have a on/off switch outside in the wh to prevent someone from turning it on when water the tank is drained. Make sure both are on.
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Old 06-14-2016, 09:24 PM   #3
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Sorry to be so ignorant - new to Rving. what is wh?
Also, I didn't turn any switch off when we closed it down after the PDI. Looks like I have a DSI system. All I've read so far in other forum threads on water heater switches is when the propane switch is the issue. I have the opposite issue. The water heater works on propane but the inside switch when turned on for the electrical doesn't light up and doesn't heat the water.
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Old 06-14-2016, 09:42 PM   #4
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Did you check you electrical breakers to see if the one going to the water heater (wh) might have tripped?
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Old 06-14-2016, 09:49 PM   #5
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Yes, it wasn't tripped
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Old 06-14-2016, 09:53 PM   #6
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You didn't turn it on without water in the tank did you?
Wh- water heater


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Old 06-14-2016, 09:58 PM   #7
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There is also an outside switch for the electric, behind the side panel door. Maybe that got bumped off somewhere along the line.... That could be why it's not working on 120v....
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Old 06-14-2016, 10:53 PM   #8
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Quote:
Originally Posted by DHARO View Post
Sorry to be so ignorant - new to Rving. what is wh?
Also, I didn't turn any switch off when we closed it down after the PDI. Looks like I have a DSI system. All I've read so far in other forum threads on water heater switches is when the propane switch is the issue. I have the opposite issue. The water heater works on propane but the inside switch when turned on for the electrical doesn't light up and doesn't heat the water.
WH means water heater.

There is an on/off switch outside behind the water heater access panel.
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Old 06-15-2016, 01:26 AM   #9
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No, water in the tank two weeks ago and didn't drain it when it went to storage. I can't find the on/off switch inside the door. Will check again tomorrow morning.
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Old 06-15-2016, 07:12 AM   #10
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No need to apologize. My fault for using rv shorthand for water heater.

I think that switch may have been operated off. Be careful not to turn the wh on for any length of time with out water in it.
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