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Old 06-25-2016, 09:43 AM   #1
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Punch list of fixes after 2nd trip - this normal?

I've read a lot of stories over the last 4 years about buyer issues with new RV's and Trailers so I was prepared for this but on an 80k Toy Hauler, I'm a bit disappointed. Yea, my 2 year warranty will cover this and I'm glad I bought a 6 year extended through Good Sam but is a list this long that normal after the 2nd time using it?

  • 6pt leveling system by Lippert is a joke. I was on a flat spot that was barely un-level and it took 2 days to get the 5er level.
  • Entry door latches need adjustment so you don't have to slam the door like a '78 Caddy to get them shut. I tried to adjust the plate but the factory had drilled the first hole in the wrong spot so there wasn't a lot of adjustability, so they can fix it.
  • Bedroom valance fell off on the trip down to SC, a screw pulled out.
  • Oven pilot light does not come on, no matter what you do. I used a lighter to get it lit to get the oven to work.
  • One of the recliners in the couch does not work properly, it's like something is bent or hung up when you try to close it back up.
  • Outside compartment doors for pass through storage - not sure where to begin on this design. They have 2 100lb shocks that after a few uses, destroyed the mental frame on one of the doors. The other door where the water station is you can see it flexing, bending and pulling away from the panel, so now water gets in there.
  • Screws came out (of the few that were even used) in the walls of the water station, so it just flops around.
  • Family room slide out looks like it closes uneven, like the gears are on different areas of the track.
  • Slide out trim around the family room slide out is either warped or coming off.
  • The toilet drips like it doesn't stop flushing.
  • Fridge has a buzzing sound (maybe this is normal?).
  • Fuse box by the entry door has a buzzing sound (maybe this is normal?).
  • Bathroom trim is coming off, popped some nails.
  • Show trim is doing the same thing.
  • Family room slide out trim, doing the same thing.
  • Over kitchen cabinets in roof is the AC intake vent, they put the screws in the wrong spots so the cover doesn't actually clip correctly and looks like crap.
  • Bedroom subfloor in 2 spots moves, so Im assuming isn't screwed down very well.
  • Carpet wasn't pulled tight when installed by the door, bubbles up.
  • You can feel the nails for the carpet at the door threshold in the floor.

The attention to detail and QA for an 80K trailer is a joke, to be brutally honest. That's the part I'm the most disappointed in. I understand this thing goes down the road at 65mph, so things will come lose and what not... but that doesn't mean you can just ignore good American craftsmanship.

I'm about to go out and make a video right now of a walk through with all the issues. So I'll report back so people can see what my feedback is and let me know if I'm crazy or not Then I'm going to send the list and video to the dealership to see how long it will need to be there for them to fix.
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Old 06-25-2016, 09:55 AM   #2
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Did some of the issues show up on the walkthrough the you and the dealer did when you took delivery?

Think most of those things should have been noticed and fixed when the dealer did his PDI.
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Old 06-25-2016, 11:02 AM   #3
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All these issues came about on our 2nd trip using it, to Myrtle Beach a few weeks back.
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Old 06-25-2016, 12:52 PM   #4
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Old 06-25-2016, 08:40 PM   #5
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I'm not surprised. I didn't purchase a toy hauler but a luxury 5th'r. I had 38 items by the time I got it into the dealer (not including what I repaired myself). I would make an appointment and have them document everything and get the paperwork going since it may be a lengthy process from my experience. Then you can take it in when they are ready for it. My selling dealer couldn't handle some of my repairs so I was sent else where by Jayco. Wish I knew about PDI's, but didn't since this was my first new unit. I'm sure you'll get everything fixed in time.
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Old 06-25-2016, 09:45 PM   #6
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Time is the problem for me. I have trips planned every 3-4 weeks until October and from what I've read, it's not a quick process. However I understand every dealer is different. Now that I have everything listed out and have had a chance to walk through it a few times now that I'm back home, I'm going to call the dealership on Monday to get them the details and find out how long they'll need it. I don't mind fixing some this stuff, like the loose trim, but I want them to understand all the problems so that it's documented. I don't really mind fixing all the stuff I can fix but it's rather disappointing to spend this much money and have to deal with crappy craftsmanship when it comes to putting a screw in straight or making sure the sub-floor is solid.
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Old 06-25-2016, 09:57 PM   #7
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The angled screws bug me too. I'm ok with a couple or a few not straight, but to the guys in the floor if they get a couple or a few STRAIGHT they think they did a good job.
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Old 06-25-2016, 11:36 PM   #8
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Same problems, different manufacture
I feel your pain
Your and my camber was started on a friday afternoon and finished on a Monday. Good camper, poor finish.
I gave up on my dealer, they made things worse I just fixed / upgraded on my own.

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Old 06-25-2016, 11:40 PM   #9
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The more reading I've done today, the more I'm just going to fix most of this stuff myself. The only things i really want the dealer to take care of is the jacked up compartment doors, the couch, the step and the loose floor. If they don't want to change out the gas shocks with lighter ones, I'll do that myself. It's a terrible design to use 2 100lb shocks.
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Old 06-28-2016, 03:53 AM   #10
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Your oven has a pilot light? Ours doesn't. We have to manually light it, or at least so we were told during our PDI.

27.5 RLTS 5th wheel.

-Fratz
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