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Old 03-10-2016, 03:26 PM   #11
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Comparing car warranties to rv's is like comparing apples and oranges IMO.
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Old 03-10-2016, 03:30 PM   #12
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Comparing car warranties to rv's is like comparing apples and oranges IMO.
Exactly, you can take a FORD to any FORD dealer, a CHEV to any CHEV dealer etc. Also many auto parts are interchangeable across a brand.
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Old 03-10-2016, 03:48 PM   #13
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Lady Fitzgerald; I think this is because it is not a well organized disciplined service industry. As for the automotive industry is. The automotive manufactures lay down the laws for their dealers.
In the RV industry this is different and are still in a growing process. Social media will help in this grow process. But the way it is now we just have to live with it as is and let our voice be heard. Any forum is already a voice where people can tell the "good and the bad".

In Western Europe the RV industry is more organized and operates similar to the automotive industry.

Some dealers in North America care for their customers and some don't. Why should a RV be 6 weeks at the dealer because they are waiting for a simple part? My first 5er in the 90's with 3 slides had to go back to the manufacturer because of slides leaking? 1800 mile roundtrip just because they had no knowledge of how to put things together.
After I was back home the problem still was not resolved. I did some studying up on the situation and got the problem resolved myself. It should not be that way.
At least people now have a place to vent their frustration through the social media and of their voices will be heard............time will tell.
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Old 03-10-2016, 03:48 PM   #14
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Comparing car warranties to rv's is like comparing apples and oranges IMO.
Ain't that the truth.

Autos are made by the hundreds of thousands.

Jayco's are made by the hundreds of a common denominator...

I would like to think though, that if they slowed down their production line by 1 unit a day, maybe that would make up for some of the glaring QA problems that have been documented on this site.

When I was originally shopping to replace my current unit, we toured a Cougar that had so much fit and finish issues that its making me shy away from them, even with a 31k price tag for a 33' big bunkhouse 5th...

I see alot of people here who upgrade alot... if yall would stop upgraded units and keep the ones you got... that would send a pretty solid message. Screw with their income...
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Old 03-10-2016, 03:56 PM   #15
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Some dealers in North America care for their customers and some don't. Why should a RV be 6 weeks at the dealer because they are waiting for a simple part?
Some dealers use that as an excuse when they are behind.
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Old 03-10-2016, 04:21 PM   #16
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It's also important to know, that the INTERNET is really 98% full of complainers in sites like these - they come here for help solving problems, or looking for solace in other owners of the same ilk.

That said, basing your opinion that a majority of the Jayco units have major systems issues is in my estimation a falsehood, needing a logic review.

I would venture to bet that a majority of the owners have trouble free use out of their Jayco units, and the loud minority tends to rule the outside public perception of one brand or another. (the other brands all have issues to FYI).

I would say Jayco likely sold what roughly 10,000 units across all lines last year - lets ball park it for the sake of laying it out - and, We've seen in the last 12 months (forum searches are great, but could be incomplete =-/ ) - about 300 users post about issues, of those 100, I can optically grep about 60-70 brand new users posting issues close to their registration date. Of those, only about 20 of them made a hello, and I just bought XYZ post - meaning they came to be part of a community, not just to air issues and sway opinion...

Look at those numbers...

It's not a HUGE issue - in reality, it's well within the tolerances for almost any manufacturer, in my estimation, it would appear that RV build quality and satisfaction exceeds most luxury car brands by an order of magnitude at least. Go visit a Lexus R/, or Nissan GT-R forum for an example of the above.

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Grumpy - you spend too much time on these forums - get out more...
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Old 03-10-2016, 04:28 PM   #17
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It's h--l to be retired..
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Old 03-10-2016, 05:49 PM   #18
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Old 03-10-2016, 11:39 PM   #19
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I agree with most of what is said here. I do ,however, think that there are a couple of factors not being mentioned.
One- as the above post said, there seems to be relatively few complaints on the message board compared to sales. While that is true, I believe that most people are a little embarrassed that they may have made a poor decision. They may not understand how they can do anything about it. Then there is the info I get from the mechanics who have been working on my motors, as well as a general manger, about how the industry knows there is a problem, knows they need to beef up the systems, and knows they are putting in sub standard equipment. They choose to risk it, just like the auto manufacturers did based upon ROI. I get that, I owned my own businesses for 30 years. But, they are still doing it and won't change unless the public demands it. That demand is expressed in sales.
During this ordeal I couldn't help thinking how if there was anything in my research that suggested I could change this equipment for higher quality equipment, I would have. Maybe an SE model even.
We questioned Mike the chief designer of the Seismic line for Jayco- about the weight and size of the slide outs and its affect on the motors. He assured us that that was "old news" that they had figured that out long ago and we would not have a problem. That was 4 motors ago. If he would have mention that they still had issues and they could offer beefed up motors I would have gladly paid.
Then there is the anecdotal evidence. I was at a convergence not long ago and it was story after story.
Most of the talk here is about how good jayco is "compared" to other manufacturers. I agree. But! When there is an issue that is obvious, like these slides and jacks, then they should offer quick immediate service anywhere in the country. Not making us depend upon our selling dealers when a lot of use these things so far from home. They could easily do that. It would just cost some money.
There is a lot of good thoughts so far. I have to go to bed. Anyone want to do anything or have an idea how to?
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Old 03-11-2016, 07:07 AM   #20
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It's h--l to be retired..
I disagree, Retirement is one of the best things that ever happened to me.
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