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Old 03-10-2016, 01:29 PM   #1
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I'm starting this thread because I believe that he money we pay for our campers should get us the right to use them when we want, not just when they finally get out of the shop.
I see people like me having the same problems as I have. Failed slides, levels jacks, etc.
The only true way a business responds in an ethical way is when there sales are affected. Most businesses anyway. What I see Jayco doing is trying to side step problems with their units by blaming manufacturers of the components being installed in the coaches with the Jayco name on them. That's crazy. You can't blame Shwintec and Lippert when you decide to put in their components in units you sold as reliable.
How would we do this? Social media anarchy! If we got serious and angry in the right direction we could get the action we deserve to have our campers working as advertised when sold to us.
Is there someone with the know how to start a web page or blog, along with people who are outraged enough to do something besides just complain or live with it, that would support just such an endeavor?
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Old 03-10-2016, 01:42 PM   #2
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Personally, I think Jayco needs to do more with monitoring social media sites, as well as Owners Forums, such as this one. Although I'm one of the lucky few who yet-to-have many issues with our new rig. But, with the issues we did have, getting answers from Jayco was like pulling teeth. Can Jayco hire someone to do nothing but monitor customer satisfaction (or not) via social media sites all the time? Yes! But, I'm assuming they won't, due to cost and them not ready to take on the barrage of complaints that would be coming their way.


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Originally Posted by Deanwilkinson View Post
I'm starting this thread because I believe that he money we pay for our campers should get us the right to use them when we want, not just when they finally get out of the shop.
I see people like me having the same problems as I have. Failed slides, levels jacks, etc.
The only true way a business responds in an ethical way is when there sales are affected. Most businesses anyway. What I see Jayco doing is trying to side step problems with their units by blaming manufacturers of the components being installed in the coaches with the Jayco name on them. That's crazy. You can't blame Shwintec and Lippert when you decide to put in their components in units you sold as reliable.
How would we do this? Social media anarchy! If we got serious and angry in the right direction we could get the action we deserve to have our campers working as advertised when sold to us.
Is there someone with the know how to start a web page or blog, along with people who are outraged enough to do something besides just complain or live with it, that would support just such an endeavor?
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Old 03-10-2016, 01:59 PM   #3
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I agree with the premise that RV Owners should have access to use their unit when they want and that they shouldn't be out of service for extended periods due to repairs and quality issues.

However, what we don't know, as a percentage of sales how many are experiencing these issues? I can say I for one have not. I did have a very minor warranty repair on my first Jayco that went to the dealer for 10 days which we scheduled for a month that we didn't have plans to use it. I was very satisfied.

My current trailer I didn't buy new but the previous owner did show me a service report for the only warranty work he had which was a result of how the FW holding tanks were secured. He didn't have any issues, just requested additional attachment points since he panned to haul full tanks, Jayco obliged and the dealer took care of it with a 48 hour stay in the shop.

So the question is, did my units get lucky or are there way more of me than those with multiple problems that require long periods in the shop?

I would guess my experience is more typical. It doesn't make the frustration others have any less frustrating, but it does indicate that Jayco's system does essentially work most of the time.

On any forum it would be easy to think that everyone is plagued with problems because those are the stories posted. The thousands of warranty claims that are handled as expected are not going to be posted.

Compared with two of my buddies with brand new Forrest River TT, I say Jayco at least tries and generally does a good job. In fact Jayco will authorize non-selling repair only shops if the dealers are backed up.
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Old 03-10-2016, 02:27 PM   #4
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I have had issues with our TT, the dark front cap GEL coat was removed and the cap was painted the same color as the sides. Jayco, approved in less than a week, work completed in less than a month. Slide out side window was warped and when it rained the inside wall was getting a little wet. Jayco, approved and was repaired within 2 weeks. The front-end stabilizer switch was sticking, Jayco sent me the switch at my request again with in 2 weeks. Finally, 1 of the water drains valves kept dripping, they approved and there was a delay because the local Jayco service center was booked for 3 weeks.

I don't know how many others have had acceptable Jayco service, but compared to my neighbor and his MH, I will take Jayco any day. To me they have been great. Sorry if some members have had issues.

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Old 03-10-2016, 02:28 PM   #5
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I am sure Jayco is monitoring this site for their PR on knowing what is going on.
It is not only Jayco but it is the whole RV manufacturing industry. Yes, Jayco has to have his own house in order and it seems to me they do a pretty good job compared to other manufactures.
Many have no problems at all with their units but some do and some problems will slip through the cracks at manufacturing plants. That is with most manufacturing processes. If there's pressure on the "demand" then more likely will there more problems slip through.
Customers and dealers are the blame too. Poor PDI's and poor self information etc. Not everyone is handy and can do repairs themselves it all plays factors in the enjoyment of the RVing process. There are many on this forum who do all the repairs themselves and won't bother with going to the dealer (like me).
Jayco still bend over backwards for their customers to do things right. Sometimes RV operator errors they probably warrant because the cause can't be determined.
Overall when you look at this forum people are pretty happy with their product. But it is understandable when there are who have problems it is frustrating.
Well the people on this forum will help with idea's or suggestions. And so far what I have experienced Jayco, Dexter, Atwood, Norgold etc. will look after their customers and know it depends how you present the problem to them.
Yes, you can start a social media process, but present it as a whole to the RV manufacturing industry. Single pointing is not an option.
Where dealing with big corporations who manufacture, not the small local RV manufactures from 40 years ago who had a reasonable quality product but heavy in weight and pricy.
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Old 03-10-2016, 02:35 PM   #6
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Another item to consider is that Jayco has 2 times more warranty issues to deal with... Why you ask... Because they have a 2 year Warranty program and the other mfr only have a 1 year warranty. We can only smile at the owners of other name brands

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Old 03-10-2016, 03:02 PM   #7
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Quote:
Originally Posted by ALJO View Post
I
It is not only Jayco but it is the whole RV manufacturing industry. Yes, Jayco has to have his own house in order and it seems to me they do a pretty good job compared to other manufactures.
Many have no problems at all with their units but some do and some problems will slip through the cracks at manufacturing plants. That is with most manufacturing processes. If there's pressure on the "demand" then more likely will there more problems slip through.

"snip"

Jayco still bend over backwards for their customers to do things right. Sometimes RV operator errors they probably warrant because the cause can't be determined.
Overall when you look at this forum people are pretty happy with their product. But it is understandable when there are who have problems it is frustrating.
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Old 03-10-2016, 03:20 PM   #8
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I still find it amazing that RV owners put up with the delays in getting repairs done. They wouldn't put up with having to do without their cars that long.
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Old 03-10-2016, 03:22 PM   #9
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Good read..

https://www.jaycoowners.com/forums/f1...tml#post350569
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Old 03-10-2016, 03:23 PM   #10
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Comparing car warranties to rv's is like comparing apples and oranges IMO.
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