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Old 03-05-2018, 03:57 PM   #1
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Join Date: Feb 2016
Location: Mills River
Posts: 270
Soft Spot in floor on 2016 355MBQS

So, took the trailer in for some final things before the 2 year warranty expires.

I had noted a soft spot in the floor in front of the converter. It feels like 2 pieces of sub floor moving at a seam with no support under it.

The dealer agreed and opened the underbelly to see about adding a support, but the kitchen grey tank is in that location and they have no access to add a support.

They say they called Jayco and talked to "Tony".
It is noted that Tony said this falls within Jayco OEM standard, and no repair is needed.....

I have a call in to speak with the dealer to get their thoughts, as this was sent to me in an email...

What say you? Should I call Jayco?
The floor seems solid, just flexes more than I would like. (I may have repeatedly jumped on the spot to make sure it is sound. )
I really just want assurance that it will be taken care of later on Jayco's dime should an issue arise since I reported it and had it checked under warranty.
2003 GMC Serria 2500HD - Lotsa Mods.
2016 355MBQS
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Old 01-25-2019, 04:34 PM   #2
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Join Date: Apr 2016
Location: Kansas City
Posts: 21
Did you ever get any resolution from either your dealer or Jayco regarding the soft spot?
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Old 01-25-2019, 05:39 PM   #3
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Join Date: Aug 2013
Location: Bellingham,Wa.
Posts: 6,678
Check and see if you have any space between the top of the tank and the bottom of the floor. If you have like a 1/4" you could put a prestressed band of steel over the seam. If not then take a look at how the tank is held in place on the sides and see if it can be lowered some. My tank is held in place with angle iron and if I had to lower mine I could.
2010 Jayco Hybrid EXP21M
2013 Toureg TDI
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Old 01-26-2019, 08:01 AM   #4
Join Date: Aug 2017
Location: Jonesboro
Posts: 63
E-Mail trail to Jayco service is best for documentation of problem and dates.
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