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Old 03-08-2018, 08:20 PM   #1
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This is how bad Jayco is

I have fought with the kitchen slide on my NorthPoint since I bought it in August of ‘15
After the floor supports bent ...a common problem on early NorthPoints ...the slide has never worked right after. I have brought it to the dealer about 4 times. I kept telling them what I thought was wrong with it (created by the bent floor supports), but they know better. <eye roll>
The last time it was sent back to me unfixed, on the service order the tech wrote “slide works better than most I’ve seen. No action necessary”.
I was still in warranty when I brought it in. Three months later, when I got it back, I wasn’t in warranty.
AGAIN I took it home. On the same day as picked it up I worked the slide...this time it jammed and grinded to a stop.
I took a video of how it works for 6” worth of travel and sent it to the dealer.
Long story short...I need a whole new Schwintek ...Jayco won’t cover it.

To top it all off, while I was still in warranty, the secret button on my furnace kept popping. Anyone who knows, knows what a PITA it is to turn that back on.
Dealer fixed that with warranty (new circuit board put in) ...but I didn’t get the unit back until last spring, and never used the furnace again until last December (out of warranty)
Long story short...it still kept popping the switch...turns out the furnace wasn’t ducted properly and over heating the unit. (I TOLD THEM THAT WAS THE PROBLEM WHEN I BROUGHT IT THE FIRST TIME)...Jayco denied warranty and I have to pay $475
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Old 03-08-2018, 08:28 PM   #2
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Man Iím sorry for you Klassic. Hope you can get your rig back together so you can enjoy it again.


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Old 03-08-2018, 08:41 PM   #3
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Have you contacted Jayco personally about this matter. I would not trust that your so called dealer even contacted Jayco about your slide problem after the warranty. I have heard so many stories where Jayco stepped up and took care of problems well after the warranty was up. I would call, have your VIN handy so they can pull up your file.
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Old 03-08-2018, 08:52 PM   #4
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Quote:
Originally Posted by Sundancer330 View Post
snip.... I would call, have your VIN handy so they can pull up your file.
X2

...... and have all the warranty service related documentation on hand with a timeline.

Bob
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Old 03-08-2018, 08:55 PM   #5
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Have you contacted Jayco personally about this matter. I would not trust that your so called dealer even contacted Jayco about your slide problem after the warranty. I have heard so many stories where Jayco stepped up and took care of problems well after the warranty was up. I would call, have your VIN handy so they can pull up your file.
You could be right, but I had a open case with Lippert on the slide issue too.
Lippert denied warranty as well.
This all stems from the floor supports. Jayco only authorized the supports that were BENT to be fixed.
The very first one under the slide that the residential fridge sits on wasn’t bent at that time.
It’s to complicated to explain on here but I have built custom houses for 31 years...I know how to build stuff and can see stuff that isn’t built right. The whole support system under that slide was not built right. There is almost 2’ of cantilevered 1x2 Square tube hanging off the last support and I could see it bowing down. I am the only person who can see it I guess. And that’s why the slide is broken now.
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Old 03-08-2018, 09:07 PM   #6
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You could be right, but I had a open case with Lippert on the slide issue too.
Lippert denied warranty as well.
This all stems from the slide supports. Jayco only authorized the supports that were BENT to be fixed.
The very first one under the slide that the residential fridge sits on wasnít bent at that time.
Itís to complicated to explain on here but I have built custom houses for 31 years...I know how to build stuff and can see stuff that isnít built right. The whole support system under that slide was not built right. There is almost 2í of cantilevered 1x2 Square tube hanging off the last support and I could see it bowing down. I am the only person who can see it I guess. And thatís why the slide is broken now.
Well first off your warranty is through Jayco, no need to talk with Lippert. I hear where your coming from as far as the quality/design of construction goes. I have been a Civil Engineer/Land Developer/Home Builder for over 35 years and I am just amazed what this industry gets away with. If the building industry worked from codes like RIVA puts out we would all be in big trouble. I am on my first TT and it will be my last, I will never invest another dime in the junk produced by this industry.
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Old 03-09-2018, 04:41 AM   #7
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People have good luck getting things repaired using the action line of trailer life magazine.

I would contact lippert directly about the slide if you have not.

Most warranty issues are due by dealerships. Submitting the wrong info or not enough. Or not bothering to back you. I've even heard of dealers not submitting the claim as they didn't want to do the job. My point, you need to find a good dealer that works with you. A lot of bad dealerships out there. I had to go 3 hours away to get a good Jayco dealer.


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Old 03-09-2018, 05:37 AM   #8
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Klassic I agree that you should get all your information together and call Jayco now. Have ALL your service records in front of you and tell Jayco you will send them copies if they want.

There have been a lot of post where customers were told by their dealer that Jayco would not take care of something, then find out later dealer never even contacted Jayco.

Good Luck man..........I hope they take care of you.
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Old 03-09-2018, 06:04 AM   #9
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I know you are frustrated. As others have stated, gather your vin and any correspondence you have had with your dealer and call Jayco customer service.

Use a restrained , I know it's hard to do, voice until you find someone who will listen. I have had them fix things on my rig even though out of warranty but clearly a problem from the git go.
They also coordinated with the supplier to get the replacements to me at no charge after I was out of warranty.
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Old 03-09-2018, 06:18 AM   #10
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I'm not clear if you contacted Jayco or not. But when it comes gutters mounted upside down, Heaters improperly installed, too long of screws through vacuum boxes etc., seems like Jayco should jump right on that kind of stuff and correct it. I've heard over and over about those braces and the chronic problems with the 377 slide. Plus they have tried fixing yours mulitple times, I would think Jayco would want to get to the bottom of the problem causing your issue at the very least. As for many service advisors out there, I think many come from fast food joints. When they can't tell me what was has been submitted, what has been done, what is pending, etc. and have no clue that's a big red flag. When I contacted Jayco and nothing was submitted that about summed it up for me.
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