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Old 12-30-2017, 04:02 PM   #1
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This was disappointing

So my wife and I are off on our 1st big adventure in our 2018 RKDS. We drove to Brunswick GA from our home in NW PA where we dewinterized and spent our 1st nite in our camper since last summer. I had no hot water and no propane heat as the temps dropped into the 30s overnite. Anyhow I contacted an excellent tech the next day. The problem with the hot water was a module, no biggie that can happen, but then he proceeds to tell me our furnace was just laying unsecured in there and no even connected to the exhaust. He said had we not had a bad regulator that prevented the furnace from lighting we may very well have had a fire. Shoddy workmanship is one thing but this kind of thing is just inexcusable. Fortunately were good now but this could have ended badly. Needless to say I am very disappointed in Jayco and Haylett RV. Live and learn.


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Old 12-30-2017, 04:46 PM   #2
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Dealer should’ve checked that stuff out before you took delivery. This is one of the reasons a good dealer is important.
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Old 12-30-2017, 05:02 PM   #3
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I don't think to many dealers do much more than make sure the systems work. If they had to double check every nut and bolt nothing would get done. I would blame this on Jayco since they installed the furnace.
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Old 12-30-2017, 07:02 PM   #4
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That sounds disappointing all right. Must've been a long night.
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Old 12-30-2017, 08:08 PM   #5
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dissapointing for sure. Glad everyone is ok. Concentrate now on enjoying camping with the family.
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Old 12-31-2017, 04:45 AM   #6
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We will for sure. Were in Titusville this morning on our way to Key West in a couple days. My sole purpose for sharing my experience is that chances are my trailer was not the only one. Folks with new models you may just want to check that your heater is properly mounted and installed.


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Old 12-31-2017, 05:21 AM   #7
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Very interesting about the furnace not being secured, in view of the fact that Starcraft (owned by Jayco) had a recall in 2015 for that very same thing. This sort of thing is simply bad and sloppy workmanship on the assembly line, IMO.
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Old 12-31-2017, 06:07 AM   #8
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If anyone is ever in need of technical assistance around Brunswick GA, I highly recommend Barry Strickland. His service is excellent, hes friendly and reasonable.


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Old 12-31-2017, 08:32 AM   #9
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Not sure if you notified Jayco first about the trouble but they have been known to approve mobile techs to come out and repair units. Since your unit is under warranty and was properly repaired I would call Jayco and possibly get reimbursed for your expenses.
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Old 12-31-2017, 08:34 AM   #10
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Thats the plan. Waiting til after New Years


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