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12-30-2017, 05:02 PM
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#1
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Senior Member
Join Date: Feb 2017
Location: Warren
Posts: 244
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This was disappointing
So my wife and I are off on our 1st big adventure in our 2018 RKDS. We drove to Brunswick GA from our home in NW PA where we dewinterized and spent our 1st nite in our camper since last summer. I had no hot water and no propane heat as the temps dropped into the 30’s overnite. Anyhow I contacted an excellent tech the next day. The problem with the hot water was a module, no biggie that can happen, but then he proceeds to tell me our furnace was just laying unsecured in there and no even connected to the exhaust. He said had we not had a bad regulator that prevented the furnace from lighting we may very well have had a fire. Shoddy workmanship is one thing but this kind of thing is just inexcusable. Fortunately we’re good now but this could have ended badly. Needless to say I am very disappointed in Jayco and Haylett RV. Live and learn.
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__________________
2014 Ram 2500 Cummins
2018 Eagle 293RKDS
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12-30-2017, 05:46 PM
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#2
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Senior Member
Join Date: Sep 2012
Location: West Central Wisconsin
Posts: 274
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Dealer should’ve checked that stuff out before you took delivery. This is one of the reasons a good dealer is important.
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2018 Jayco Eagle HT 29.5BHOK
2016 Ford F-350 Super Duty SB CC PSD 4x4
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12-30-2017, 06:02 PM
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#3
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Senior Member
Join Date: Apr 2015
Location: Michigan
Posts: 2,650
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I don't think to many dealers do much more than make sure the systems work. If they had to double check every nut and bolt nothing would get done. I would blame this on Jayco since they installed the furnace.
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12-30-2017, 08:02 PM
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#4
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Senior Member
Join Date: Jul 2017
Location: Muskegon
Posts: 804
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That sounds disappointing all right. Must've been a long night.
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12-30-2017, 09:08 PM
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#5
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Senior Member
Join Date: Jul 2011
Location: Parma, Ohio
Posts: 395
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dissapointing for sure. Glad everyone is ok. Concentrate now on enjoying camping with the family.
__________________
2016 Jay Flight 34RSBS
2014 Ram 2500 6.4 Hemi, 4.10 axle
2009 Jay Flight 29BHS G2 -Traded in-
2015 Toyota Tundra 5.7 Crew Cab, Traded in
Bluegill1
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12-31-2017, 05:45 AM
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#6
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Senior Member
Join Date: Feb 2017
Location: Warren
Posts: 244
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We will for sure. We’re in Titusville this morning on our way to Key West in a couple days. My sole purpose for sharing my experience is that chances are my trailer was not the only one. Folks with new models you may just want to check that your heater is properly mounted and installed.
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__________________
2014 Ram 2500 Cummins
2018 Eagle 293RKDS
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12-31-2017, 06:21 AM
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#7
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Member
Join Date: Nov 2017
Location: Hillsborough County
Posts: 65
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Very interesting about the furnace not being secured, in view of the fact that Starcraft (owned by Jayco) had a recall in 2015 for that very same thing. This sort of thing is simply bad and sloppy workmanship on the assembly line, IMO.
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12-31-2017, 07:07 AM
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#8
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Senior Member
Join Date: Feb 2017
Location: Warren
Posts: 244
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If anyone is ever in need of technical assistance around Brunswick GA, I highly recommend Barry Strickland. His service is excellent, he’s friendly and reasonable.
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__________________
2014 Ram 2500 Cummins
2018 Eagle 293RKDS
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12-31-2017, 09:32 AM
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#9
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Senior Member
Join Date: Dec 2012
Location: Southern Indiana
Posts: 3,209
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Not sure if you notified Jayco first about the trouble but they have been known to approve mobile techs to come out and repair units. Since your unit is under warranty and was properly repaired I would call Jayco and possibly get reimbursed for your expenses.
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2012 Eagle 320 RLDS
2017 Ford F-250 FX4 Crew STX 6.2l
3.73 E-locker
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12-31-2017, 09:34 AM
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#10
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Senior Member
Join Date: Feb 2017
Location: Warren
Posts: 244
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That’s the plan. Waiting til after New Years
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__________________
2014 Ram 2500 Cummins
2018 Eagle 293RKDS
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12-31-2017, 10:40 AM
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#11
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Member
Join Date: Feb 2017
Location: Bucyrus
Posts: 38
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Sorry to hear that, Hope all is better. we got our's in July, this yr. 2018 293rkds It's in the barn so I will checks our when the weather warms up. Your doing what we would like to do next winter. Enjoy the Keys. We will keep you posted. EnJoy
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12-31-2017, 11:03 AM
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#12
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Senior Member
Join Date: Feb 2017
Location: Warren
Posts: 244
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Thanks Fry, yeah same unit as ours. 2018 293RKDS. We love the layout and just about everything about this couples coach, I have no idea why they have discontinued it.
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2014 Ram 2500 Cummins
2018 Eagle 293RKDS
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12-31-2017, 03:07 PM
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#13
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Member
Join Date: Mar 2016
Location: Austin
Posts: 73
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Glad you guys are ok!! Happy winter camping!
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12-31-2017, 03:25 PM
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#14
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,093
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That's very disconcerting, a furnace not fastened down or hooked up to the exhaust. Fire AND carbon monoxide hazard.
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
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01-01-2018, 02:33 PM
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#15
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Senior Member
Join Date: Nov 2016
Location: Grafton
Posts: 317
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[Sundancer, You are correct. No dealers take the time to check any of these items. They rely on the MFG. to send them quality rigs, Had a friend who has been a Jayco mechanic for many years. I can vividly remember the stories of incomplete and or shoddy workmanship. He has since moved to a warmer climate. When I purchased my 2017 RLTS I did checks on my rig and did not find anything major. A loose molding in the bedroom and a tiny drip from the water pump. I changed out the pump (dealer gave me a replacement) and repaired the molding. Knock on wood everything else seems OK 1 year later.
GG
__________________
2017 Jayco 27.5 RLTS
2016 Ford F-350 crew cab Lariat. 6.2 liter
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01-02-2018, 11:32 AM
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#16
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Senior Member
Join Date: Feb 2017
Location: Warren
Posts: 244
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We started the warranty process today. At least this part went smoothly. The Jayco rep was easy to work with, and at his request We submitted pics of our invoice, the defective parts, and the furnace as it was when the panel was opened.
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__________________
2014 Ram 2500 Cummins
2018 Eagle 293RKDS
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01-02-2018, 02:42 PM
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#17
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Senior Member
Join Date: Jan 2011
Location: Vienna
Posts: 2,044
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Quote:
Originally Posted by Doubleheader
If anyone is ever in need of technical assistance around Brunswick GA, I highly recommend Barry Strickland. His service is excellent, he’s friendly and reasonable.
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How about providing contact information. I like to keep stuff like that handy.
Thanks.
__________________
Joe Hinson
2010 Jayco Quest G2(SOLD)
2014 Jayco Eagle 33.5RETS
2007 Ram 2500 5.9L Cummins(SOLD)
2015 Ram 2500 6.7L Cummins 4WD
:)
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01-02-2018, 02:46 PM
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#18
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Senior Member
Join Date: Feb 2017
Location: Warren
Posts: 244
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Sent from my iPhone using Tapatalk
__________________
2014 Ram 2500 Cummins
2018 Eagle 293RKDS
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01-02-2018, 07:26 PM
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#19
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Member
Join Date: Aug 2015
Location: New York
Posts: 36
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Some Dealers Take The Time
Quote:
Originally Posted by GraftonGuns
[Sundancer, You are correct. No dealers take the time to check any of these items. They rely on the MFG. to send them quality rigs, Had a friend who has been a Jayco mechanic for many years. I can vividly remember the stories of incomplete and or shoddy workmanship. He has since moved to a warmer climate. When I purchased my 2017 RLTS I did checks on my rig and did not find anything major. A loose molding in the bedroom and a tiny drip from the water pump. I changed out the pump (dealer gave me a replacement) and repaired the molding. Knock on wood everything else seems OK 1 year later.
GG
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I have to strongly disagree with the above statement...our dealer Rhones RV in Cogan Station would definitely have found this issue...I know for a fact they go over every new RV with a fine tooth comb and fix all issues before the buyer ever does their walk-thru. Knowing who you are buying from is very important!!
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01-02-2018, 08:31 PM
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#20
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Senior Member
Join Date: Sep 2016
Location: Wellington
Posts: 260
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Hmmmm, have a 2018 321RSTS. Guess I had better take a closer look. Heading for Fla panhandle then Key Largo next month.
Nice XT Cub Cadet!
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