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Old 10-26-2013, 07:00 AM   #1
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UPDATE -2013 Jayco Premier 351MKTS Back From Factory

Received a call from the dealership that our unit is back from the factory. The service manager gave me a rundown of what was done.
1. Replaced the: pro vents under the two sinks.
2. They cut off 1/4 inch off the top of the vent pipe , apparently it was tight against the cap .
The dealership took it in their shop and ran the fantastic fan and bathroom fan for 45 min with the unit closed up. NO ODOR-
They are delivering the unit to my home next Friday. I will check it out myself then.
It should be noted that it was not scheduled to be worked on until October 28th. The Factory not only got it done early but got it back to the dealership in record time.
That's good news as now we have to repack the entire trailer as we are again heading South after the holidays. Its surprising how much stuff that we had packed .
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Old 10-26-2013, 07:45 AM   #2
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Good to hear that they put a priority on the repair.
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Old 10-26-2013, 07:56 AM   #3
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Great News, hope everything works right and there is no smell
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Old 10-26-2013, 11:04 AM   #4
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Another example of the Jayco Warranty and service.

To bad your local dealer couldn't handle the work...doesn't sound to complicated.

Glad you are getting it back to get ready to head South after the Holidays (that's when we leave this year also)...enjoy and safe travels.
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Old 10-28-2013, 08:03 PM   #5
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That was a pretty good turn around time. The other brand units that I had go to the factory was a least a month. Great job Jayco.
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Old 11-01-2013, 03:00 PM   #6
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WSe received the unit back today NO SMELL. We couldn't be more pleased with the dealership and factory for working with us to resolve the problem
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