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Old 06-28-2011, 11:07 AM   #11
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Did they (Jayco) offer you any acceptable resolution to this?
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Old 06-28-2011, 12:34 PM   #12
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Did they (Jayco) offer you any acceptable resolution to this?
They gave me a phone number of a Jayco dealer in Idaho that was closer. When I called them they said that they did not sell jayco there but that their parent company did which was over 300 miles from me. I imagine that they could get the parts as their parent company sells Jayco. that still does not help me. I talked to the Insurance company a few minutes ago and they are sending a independent adjuster out to look at my fiver. I explained the problem about parts and they are aware of the problem and going to guarantee any work performed by whoever does the repairs if it can be repaired. They may total it out although I doubt it at this time if they can get parts. If not that is another issue. It will be repaired by a Jayco Dealership. If it can be repaired. So far GMAC Insurance has been tops.
Mel
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Old 06-28-2011, 12:42 PM   #13
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Well you have my best wishes that you get fixed up real soon with as little further aggravation as possible. Obviously the accident and ensuing problems of getting it fixed are no fun. -Lee
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Old 07-01-2011, 12:39 PM   #14
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Well you have my best wishes that you get fixed up real soon with as little further aggravation as possible. Obviously the accident and ensuing problems of getting it fixed are no fun. -Lee
Thank You Lee for the kind wish's. the Adjuster (damage appraiser), is coming today at 1:30 To look my Unit over. BTW I did get some more information about Jayco Parts. Here it is.

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How can I obtain Jayco parts?
Parts for Jayco recreation vehicles are distributed exclusively by authorized Jayco dealers. For the Jayco dealer nearest you, log on to www.jayco.com and click on "Dealer Locator," or call 1 800-RVJAYCO. Always have the vehicle identification number when you call your dealer for parts. The dealer cannot order parts without that number.
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Old 07-02-2011, 12:22 AM   #15
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Sorry, bit late on this one... been on the road for the past few weeks....

We had brake issues. Keep in mind, we are still under warranty. However, we couldn't make it the 400 miles round trip to our dealer. We called Jayco, and they put us in touch with Dexter. Dexter found the history of our brake issues in the computer and authorized a local shop to replace the needed parts. It was a blessing that we could have a 'brake expert 'work on our problem and not the tech at the dealer.

Anyhow, the brake pads, etc were all sent to us and the shop that Dexter put us in touch with, installed them. We were very happy with the result
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Old 07-04-2011, 10:23 AM   #16
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The RV service center in Jefferson City, MO tells me that Jayco will not allow them to work on Jayco units. Instead, I have to tow my unit 90 miles round trip to the RV dealership where I purchased it to get service. (this includes stuff like winterizing the unit) I have not called Jayco direct, but why would a local service center turn business away if they didn't have to? I used to laugh at guys who bought high end foreign cars but couldn't get routine service locally. Now I are one.
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Old 07-04-2011, 06:10 PM   #17
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The RV service center in Jefferson City, MO tells me that Jayco will not allow them to work on Jayco units. Instead, I have to tow my unit 90 miles round trip to the RV dealership where I purchased it to get service. (this includes stuff like winterizing the unit) I have not called Jayco direct, but why would a local service center turn business away if they didn't have to? I used to laugh at guys who bought high end foreign cars but couldn't get routine service locally. Now I are one.
You can't choose your local repair shop.... you have to call Jayco who will make the arrangements to get you to a local repair facility under warranty. Also, if it's a non-Jayco product that Jayco installs (ie: my brake issues) then they give you the contact number (in our case Dexter) who will look into the local repair shop options for you and get you set up for needed repairs.
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Old 07-12-2011, 03:32 PM   #18
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The RV service center in Jefferson City, MO tells me that Jayco will not allow them to work on Jayco units. Instead, I have to tow my unit 90 miles round trip to the RV dealership where I purchased it to get service. (this includes stuff like winterizing the unit) I have not called Jayco direct, but why would a local service center turn business away if they didn't have to? I used to laugh at guys who bought high end foreign cars but couldn't get routine service locally. Now I are one.
Thats nothing in the latest turn of events in regards getting repairs for my damaged 5th wheel. Jayco will not give the insurance adjuster the price of parts to repair the damage to my 5th wheel. What kind of company is this? The moderator of the forum deleted my post in regards to this matter. said it was from a disgruntled owner. Yes I am upset and rightly so, But feel my post should not have been thrown in the trash as it was a update on my dealings with Jayco.
Mel
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Old 07-12-2011, 03:45 PM   #19
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The moderator of the forum deleted my post in regards to this matter. said it was from a disgruntled owner.
Your new thread was essentially a repost to your OP in this thread. Please continue discussion regarding this issue in the current thread. Thank you.
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Old 07-12-2011, 06:20 PM   #20
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I ran into the same issue with my 1991 806 Deluxe. My local Starcraft dealer (a jayco company) ordered parts for me and he forwarned me it takes up to 6 months for him to get parts from them because he isn't a "Jayco" dealer. I got my parts and all is good but I own a Chevy, GMC and a buick and I can get parts for all 3 at my Chevy dealer go figure.......starcraft and Jayco are pretty much the same company according to consumer reports dealers and many threads i have read. The best part about having the starcraft dealer order my parts..yah it took just under 6 months to get them but they were 35% cheaper than the Jayco stealership in my state...go figure! My pop up is 20 years old and it has been great to me but she is getting tired and its a shame Jayco makes it so difficult for dealers to get their product. Politics (Dem. and Rep.)....always for the BIG guy (Companies on the right not the left) not the people.
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