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Old 06-26-2011, 12:44 PM   #1
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Angry Warning! Jayco will not furnish Parts to Independents

Warning! Buyer Beware! I am really ticked at Jayco. Here is why. I crunched my Jayco Designer when it met with trees and a Boulder after Being forced off of a road in a canyon campground. Extensive Damage and almost 400 miles from the nearest Jayco Dealer. Good Sam ERS got a crew to come out and replace a spring and tow the fifth wheel to the closest RV Repair facility which was 45 miles away. I contacted my insurance company Thru Good Sam GMAC. The Independent RV Repair facility The only one for 235 Miles started to make up a estimate for repairs and took pictures for the Insurance company. They also were trying to locate parts for the repairs. Yesterday which was 3 weeks from when the accident happened I was informed that JAYCO would not sell parts to the RV Repair facility. How Stupid that Jayco would not sell repair parts to a Licensed RV Repair facility recognized by all insurance companies. They do repairs on all kinds, Makes and Models of RV's. I don't understand Jayco. I now have to Take my 5th wheel to a Jayco Dealer Repair Facility that is now over 270 miles from the Independent repair facility. What a Crock. You can bet I will think twice before buying another Jayco. If the insurance company totals this one out, The replacement won't be Jayco. I have no quarrel with the Insurance companies as they have been great so far.
Mel
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Old 06-26-2011, 01:57 PM   #2
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I can understand your frustration, but I know that Jayco has worked with independent RV facilities, even on warranty issues (they did it on mine). I do know the required protocal can be a little painful for some independents, but the ones that have an established working relationship with Jayco seem to manage it.

Have you spoken directly to Jayco to confirm the problem with this particular RV facility (if any)?

Just curious.

Bob
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Old 06-26-2011, 02:09 PM   #3
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I agree with Bob and would contact Jayco directly, explain the situation, and try to get it resolved and or explained to your satisfaction.
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Old 06-26-2011, 02:51 PM   #4
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This doesn't sound like Jayco. They have a rep of really going the extra mile to satisfy there customers and was one of the main reasons I bought mine. Keep us up todate how you come out. Would some kind of petition from here help. There are alot of Jayco owners on this site. Let us know if we can help.
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Old 06-26-2011, 08:42 PM   #5
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Hello! New member here and soon (Tuesday) to be new owner of 2012 Melbourne 29D. Anyone have an opinion on Jayplus, the extended warranty offered by Jayco? Thanks, Craig
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Old 06-27-2011, 11:45 PM   #6
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Methinks that someone is being a little less than honest. Jayco has been very helpful with the few issues on my sixteen year old Eagle. My local independent RV repair person has no problem getting Jayco specific parts, what few there are on my fiver.

Jayco is the only manufacturer I will consider for any RV purchase.
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Old 06-28-2011, 12:00 AM   #7
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How do you get a hold of Jayco factory. There is no phone number nor contact info. Also they state that they only sell parts direct to Authorized Jayco Dealers only. The repair facility that I was dealing with said that Jayco would not sell them parts and only supply parts to Jayco dealers. I am sure that they could buy parts through a authorized Jayco dealer at a 40 percent markup, But the insurance company and the repair facility won't buy that. The repair facility that I and my insurance company was dealing with is a authorized RV repair facility and RV dealer. They have been in business for over 20 years and have a good rep. They sell other brands not Jayco.
Mel
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Old 06-28-2011, 12:55 AM   #8
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The number for Jayco is on their web site. 574-825-5861
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Old 06-28-2011, 08:29 AM   #9
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Quote:
Originally Posted by MHbell View Post
How do you get a hold of Jayco factory. There is no phone number nor contact info. Also they state that they only sell parts direct to Authorized Jayco Dealers only. The repair facility that I was dealing with said that Jayco would not sell them parts and only supply parts to Jayco dealers. I am sure that they could buy parts through a authorized Jayco dealer at a 40 percent markup, But the insurance company and the repair facility won't buy that. The repair facility that I and my insurance company was dealing with is a authorized RV repair facility and RV dealer. They have been in business for over 20 years and have a good rep. They sell other brands not Jayco.
Mel
http://www.jayco.com/php/about/contact.form.php
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Old 06-28-2011, 10:55 AM   #10
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Quote:
Originally Posted by Gibby3275 View Post
The number for Jayco is on their web site. 574-825-5861
Thank you for the phone number. I just got off of the phone with the jayco customer service, and was informed that a dealer had to have an account with Jayco to get parts. I was told that independent (non Jayco Dealers) did not have accounts and that they would have to buy parts from a Jayco dealer. So the repair facility was not lying and is not dishonest as implied by someone in the forum.
Mel
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