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Old 05-14-2015, 07:56 PM   #11
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If you paid by credit card, dispute the charges. I would think that would get the dealers attention to correct this and bill it to Jayco.
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Old 05-15-2015, 11:50 AM   #12
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Hate to be too negative about this but makes me wonder if they're double billing (you and Jayco).
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Old 05-15-2015, 08:00 PM   #13
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They may have thought your broke it and wanted it repaired. Regardless of the model year of the rig, how are they suppose to know it's warranty work if you don't tell them?
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Old 05-15-2015, 08:14 PM   #14
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Communication seems to be lacking from all concerned. It should be easily resolved.
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Old 05-15-2015, 08:17 PM   #15
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Quote:
Originally Posted by Brownie View Post
They may have thought your broke it and wanted it repaired. Regardless of the model year of the rig, how are they suppose to know it's warranty work if you don't tell them?
When they run the vin no. of the unit, that tells them everything about its age and its history. I also would have that warranty thing nailed down going in but in truth it shouldn't even be an issue if its a 2015 unit. Only if there was obvious damage caused by something or someone after it was delivered.
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Old 05-15-2015, 08:45 PM   #16
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Noelle at Jayco said the warranty covered everything except tires and batteries and I should not be charged. The service advisor knew it was warranty work and never even submitted it to Jayco for approval.
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Old 05-17-2015, 10:50 AM   #17
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Noelle at Jayco said the warranty covered everything except tires and batteries and I should not be charged. The service advisor knew it was warranty work and never even submitted it to Jayco for approval.
The service advisor obviously did not do his job, when he runs the vin# through the system it would show the year, if the unit is still under the warranty period, etc. I would certainly have a talk with him and his manager.
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