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05-14-2015, 11:31 AM
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#1
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Member
Join Date: Jul 2014
Location: Bonaire
Posts: 43
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Warranty
Just took our 2015 Jayco Eagle in for what I thought was warranty work. I had a propane leak in the hose near the regulator and a screw was supposedly broken off from the gutter above the slide. Camping World said it was not and charged me for the work. Thoughts?
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05-14-2015, 11:50 AM
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#2
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Senior Member
Join Date: Aug 2011
Location: Missouri City, The Republic of Texas
Posts: 5,063
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Would have expected it to be warranty as well. Did you tell them "warranty" when you dropped it off?
__________________
Cheers,
T_
2013 F-350 CC SB 2WD 6.7PS
2013 Eagle Premier 351 RLTS
-SOLD- 2012 X23B
-SOLD- 2003 Ford Expedition 5.4, Bilstein shocks
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05-14-2015, 11:51 AM
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#3
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Member
Join Date: Jul 2014
Location: Bonaire
Posts: 43
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With it being a 2015 I assumed they would think it was warranty.
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05-14-2015, 12:23 PM
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#4
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Senior Member
Join Date: Apr 2014
Location: Gilbert
Posts: 607
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That is for sure warranty. My guess is it is a Camping World problem. I would call the service manager and ask them to submit it to Jayco. There is no way I would pay for that kind of stuff. You can call Jayco directly as well if that doesn't get you anywhere.
__________________
2014 Jayco Jay Flight 32 BHDS
2015 Ford F-250 Lariat 6.7L Powerstroke 4x4
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05-14-2015, 12:25 PM
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#5
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Senior Member
Join Date: Sep 2013
Location: South Texas
Posts: 7,216
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I might contact Jayco (if the dealer doesn't come around to your way of thinking), that sounds like warranty work to me.
I too had a propane leak in one of my hoses up front (one of the pig tails), my dealer (NOT Camping World) supplied the hose, the tape and the fitting, and I supplied the labor. I wasn't going to tow my trailer all the way over there for something I could do myself in 2 minutes, and he agreed. We both came out ahead.
__________________
-2018 Greyhawk 29MV
-2020 Jeep Wrangler Unlimited (JLU) (Primary Toad)
-1994 Jeep Wrangler YJ (Secondary Toad)
-2014 Jay Flight 28BHBE & Ram 2500 6.4L CC 4x4 (sold)
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05-14-2015, 12:35 PM
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#6
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Member
Join Date: Jul 2014
Location: Bonaire
Posts: 43
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I contacted Jayco and said they would get back with me tomorrow. I would of fixed it myself if I had of known that too.
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05-14-2015, 03:36 PM
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#7
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Senior Member
Join Date: Oct 2011
Location: Central California
Posts: 2,283
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Curious is that the dealership you purchased the unit from?
I think you should NOT have paid.
I think you should have called Jayco directly with the service writer.
I think when you dropped the unit off you should have signed and received paperwork indicating what they were doing and any esitmate at that time. And if there was an esitmated I would have refused to sign it since it was warranty work.
That is what I think...
What I know is I would not be going back to that Camping World again.
__________________
2020 Ram 1500 5.7L
2007 Chevy Duramax LMM/Allison (Sold)
2012 Jay Flight 29QBH (Sold)
2012 Jay Flight 26BH (Sold)
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05-14-2015, 05:54 PM
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#8
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Member
Join Date: Feb 2015
Location: eolia
Posts: 41
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I hope you didn't pay for it already, I would have a nice talk with the manager of that dealership.
__________________
2016 Primetime Crusader 315rlt
2014 Eagle HT 27.5 RLTS (Gone)
2015 Ram 3500 4x4 C.C. dually 6.7 Cummins
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05-14-2015, 06:11 PM
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#9
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Senior Member
Join Date: Jul 2014
Location: Fuquay-Varina
Posts: 884
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While we used our new Greyhawk from August through December last year, we kept a list of problems encountered and took it to our dealer in January. When we retrieved it I noticed on the paperwork that several items were not fully reimbursed by Jayco, but our dealer covered them. We were not charged a penny.
Hard to believe CW would do that when those were obvious warranty items.
__________________
2014 Greyhawk 31FK
2007 Honda Shadow Sabre 1100cc
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05-14-2015, 06:32 PM
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#10
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Member
Join Date: Jul 2014
Location: Bonaire
Posts: 43
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Yes this is the dealer I purchased it from. I would really think it should be covered under warranty. I haven't paid them but I haven't picked it up either.
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05-14-2015, 06:56 PM
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#11
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Senior Member
Join Date: Sep 2013
Location: Rancho Mirage, CA
Posts: 713
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If you paid by credit card, dispute the charges. I would think that would get the dealers attention to correct this and bill it to Jayco.
__________________
Diego the German Shepherd & Family
2021 Ford F-250 Crew Cab, 7.3 Gas-10 speed
2006 Toyota Sequoia-Sold
2015 Jayco Jay Flight 23MB Elite
Previous RV's, 1988 33-foot Barth Class A and 1994 Flagstaff Pop-Up
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05-15-2015, 10:50 AM
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#12
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Senior Member
Join Date: Aug 2011
Location: Missouri City, The Republic of Texas
Posts: 5,063
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Hate to be too negative about this but makes me wonder if they're double billing (you and Jayco).
__________________
Cheers,
T_
2013 F-350 CC SB 2WD 6.7PS
2013 Eagle Premier 351 RLTS
-SOLD- 2012 X23B
-SOLD- 2003 Ford Expedition 5.4, Bilstein shocks
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05-15-2015, 07:00 PM
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#13
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Senior Member
Join Date: Jan 2014
Location: Greater Grand Rapids
Posts: 1,393
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They may have thought your broke it and wanted it repaired. Regardless of the model year of the rig, how are they suppose to know it's warranty work if you don't tell them? 
__________________
2013 Eagle 266RKS
2011 Ford F-150 w/3.5L Ecoboost & H.D. Tow Package
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05-15-2015, 07:14 PM
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#14
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,844
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Communication seems to be lacking from all concerned. It should be easily resolved.
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 Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
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Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
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05-15-2015, 07:17 PM
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#15
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Senior Member
Join Date: Dec 2011
Location: Upperco, Md.
Posts: 807
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Quote:
Originally Posted by Brownie
They may have thought your broke it and wanted it repaired. Regardless of the model year of the rig, how are they suppose to know it's warranty work if you don't tell them? |
When they run the vin no. of the unit, that tells them everything about its age and its history. I also would have that warranty thing nailed down going in but in truth it shouldn't even be an issue if its a 2015 unit. Only if there was obvious damage caused by something or someone after it was delivered.
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05-15-2015, 07:45 PM
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#16
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Member
Join Date: Jul 2014
Location: Bonaire
Posts: 43
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Noelle at Jayco said the warranty covered everything except tires and batteries and I should not be charged. The service advisor knew it was warranty work and never even submitted it to Jayco for approval.
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05-17-2015, 09:50 AM
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#17
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Member
Join Date: Feb 2015
Location: eolia
Posts: 41
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Quote:
Originally Posted by godawgs
Noelle at Jayco said the warranty covered everything except tires and batteries and I should not be charged. The service advisor knew it was warranty work and never even submitted it to Jayco for approval.
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The service advisor obviously did not do his job, when he runs the vin# through the system it would show the year, if the unit is still under the warranty period, etc. I would certainly have a talk with him and his manager.
__________________
2016 Primetime Crusader 315rlt
2014 Eagle HT 27.5 RLTS (Gone)
2015 Ram 3500 4x4 C.C. dually 6.7 Cummins
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