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Old 05-23-2019, 09:25 PM   #1
SWM
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Exclamation Warranty for "Full-Time RVing"???

My wife and I are just about ready to buy a new Pinnacle 36KPTS with the intention of near full-timing.

I downloaded the 2019 Users manual and happened to review the warranty section. There several statements in there that give Jayco the right to terminate the warranty if the RV that for extended use (Full timing).

Specifically:

p.20 under WHAT IS NOT COVERED:
- "any RV not used for recreational travel and camping"

P. 21 under EVENTS DISCHARGING JAYCO FROM OBLIGATIONS UNDER WARRANTY
…. "or any use of the RV as a semi-permanent or permanent home"

p. 30 EXTENDED OR FULL TIME USEAGE
"Your new recreation vehicle has been built for enjoyment in a recreational manner. It is not intended for use as full-time quarters or a permanent residence. Continuous living in your vehicle could cause accelerated wear and damage to the various components."
"CAUTION: Continuous or permanent living in your recreation vehicle may affect your warranty coverage and may void the “Limited Warranty” applicable to your vehicle."

My question for the group is:

Does Jayco have a warranty for full time RVing? If so under what conditions does it apply, or can it be arbitrarily voided at Jayco's discretion?

Note: the NP manual has the same wording, so applies to both.

Thanks!
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Old 05-24-2019, 02:17 AM   #2
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How would they know if you are living in it full time if you don’t Tell them. Plus the warranty is only for 2 years. I would just Enjoy living in it.
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Old 05-24-2019, 04:12 AM   #3
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Agree
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Old 05-24-2019, 06:45 AM   #4
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Quote:
Originally Posted by JohnWedell View Post
How would they know if you are living in it full time if you don’t Tell them. Plus the warranty is only for 2 years. I would just Enjoy living in it.
If you ever have to make a warranty claim, just don't mention that you full-time in it.

I find that exclusion to be a bit amusing... It's basically an admission of their poor quality. I rewrote the last clause to reflect that reality...

"Your new recreation vehicle has been built as quickly and with the lowest quality intended for enjoyment in a recreational manner. The components within are sourced as cheaply as possible and are not intended for use as full-time quarters or a permanent residence. Continuous living in your vehicle could cause accelerated wear and damage to the various components which were not intended to be used more than a few weekends each year."
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Old 05-24-2019, 07:07 AM   #5
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That was changed for 2019 and possibly 2018 for the PINNACLE.

Right from JAYCO's Website:

The combination of premium towing gear, total luxury and full-time warranty coverage, make the Pinnacle a complete package.

We full timed in our 2015 and had ZERO issues getting warranty work done. Buy and enjoy.
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Old 05-24-2019, 07:21 AM   #6
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Originally Posted by Shackrat View Post
find that exclusion to be a bit amusing... It's basically an admission of their poor quality. I rewrote the last clause to reflect that reality...
Probably based on which section of the RVIA code is used for each model.

It's the same Industry Wide only worded differently. Here's the same disclaimer for Grand Design.

The "Limited Structural Warranty" covers defects in material & workmanship that occur during normal use when utilized for the intended purpose of traveling & camping, and is contingent on the owner following the required & recommended maintenance schedule that is incorporated in the Owner's Manual.
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Old 05-24-2019, 09:04 AM   #7
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I hear what folks are saying. However, a friend's boat had warranty issues that became a pissing match. A part failed several times during warranty. First time, no issue. By the third time the were blaming my friend. He argued, so they wanted lots of info on how he used the boat and any customer damage. Fortunately he had his records straight and it turned out to be a manufacturing defect in a mating part. In the end, they covered the issued.
I am a private person for the most part, but the customer-manufacturer relationship needs to be honest when dealing with potential warranty conflicts. I strongly disagree with a "Don't ask, don't tell" approach.
As it stands the marketing materials say full-time warranty. The actual warranty specifically excludes full-timing. I have asked our potential dealer to clarify with Jayco and put it in writing. Will let folks know if they come through.
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Old 05-24-2019, 09:37 AM   #8
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Originally Posted by SWM View Post
I hear what folks are saying. However, a friend's boat had warranty issues that became a pissing match. A part failed several times during warranty. First time, no issue. By the third time the were blaming my friend. He argued, so they wanted lots of info on how he used the boat and any customer damage. Fortunately he had his records straight and it turned out to be a manufacturing defect in a mating part. In the end, they covered the issued.
I am a private person for the most part, but the customer-manufacturer relationship needs to be honest when dealing with potential warranty conflicts. I strongly disagree with a "Don't ask, don't tell" approach.
As it stands the marketing materials say full-time warranty. The actual warranty specifically excludes full-timing. I have asked our potential dealer to clarify with Jayco and put it in writing. Will let folks know if they come through.
I would agree to always be truthful. There was an announcement maybe 6 months ago, that Jayco was providing a full warranty on the luxury 5vrs, which the Pinnacle was included on. I would search Jayco's website, and maybe give them a call to confirm.
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Old 05-24-2019, 09:51 AM   #9
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Thank you for the tip. I'll check the Jayco website. We have the dealer chasing it down. So far all he has sent me is a cover of the sales brochure.

Edit to add:
Haven't found anything on web site yet. Reviewed 2017, 2018, and 2019 Pinnacle and North Point Owners manuals for the above section.
ALL manuals state there are warranty exclusions for extended or full time living.
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Old 05-24-2019, 10:06 AM   #10
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Originally Posted by SWM View Post
I strongly disagree with a "Don't ask, don't tell" approach.
As it stands the marketing materials say full-time warranty. The actual warranty specifically excludes full-timing. I have asked our potential dealer to clarify with Jayco and put it in writing. Will let folks know if they come through.
Your reading the "Generic Warranty" just like the owners manual will be very "Generic". Unless things have changed the owner's manuals don't cover specific models, been that way for decades unfortunately. I would not even rely on the dealer. Use the JAYCO contact page or "E" mail them direct and you will have a written response directly from them.

After 43 yrs with Starcraft and Jayco and the last 17 with Jayco directly I think you're worried about nothing, I know dozens of people who have or are full timing with no warranty issues. It's all about RVIA and other codes that they have to follow...Just my opinion....
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