Warranty issues - need help

[Patchesrv]

Always thankful to be Canadian, but I notice a difference here when dealing with dealer and Jayco compared to what I read on the forum. Due to COVID and our dealer being closed for so long I have dealt directly with Jayco and they have always been extremely helpful, this is why we bought Jayco, recommend it and would buy it again.

[garywilson]

On three different occasions with three different companies (one international, two national), I kept good notes, responses, etc for up to several months and going through the bureaucracy's channels/chain of command. One of these was a RV/trailer manufacturer, another was a marine company, the third was a firearm manufacturer.

Then, 'CEO' email or phone call time.

On all three occasions and underling contacted me almost immediately. They probably didn't want the CEO to be contacted about an issue that should have been handled long before by the filters.

On all three occasions the company responded to my issue and got it 'fixed' within a few minutes.

So, document your issues. After a reasonable amount of time, 'CEO' in a reasonable manner. Ask him/her "What would you do?"

[Cujonaut]

Doing any warranty work through Jayco is a pain. Even if you have a competent dealer it'll probably be a while to get the repair done. Your better off doing the work yourself or paying a mobile RV tech. Good news though you can use your warranty paperwork as toilet paper.

[Dutchie]

Originally Posted by Grumpy

I would not call but use their contact form that way you have a paper trail. Tell them about the botched repair as well as ask about the original charge.

https://www.jayco.com/contact-towable-service/

Thank you for this link. By far it was the most helpful tactic in getting this resolved.

[kirkelli]

I hate to say it, but you ain't gonna get anywhere.... As Grumpy said, your best source to take to liquation is a paper trail.. Many of us are to lazy (including myself) and pick up phone or make a personal visit.. Without a paper trail, you don't have nothing. - Good Luck

[McEagle]

Grumpy is right, you must have documentation! Use email so you have time stamps. We have a 21 Eagle and have had a punchlist with up to 70 items ( once you find a couple items, it seems you look closer and find more). We have had problems with the dealer not explaining the problem correctly to Jayco and in turn not getting the item warrantied properly. You must request a paper copy of the dealers warranty submissions to see if it is documented properly. While it is hard to get someone at jayco to respond, if you are tenacious enough it will happen. We have been dealing with problems since day one, which has been about a year and a half now and Jayco is finally picking up trailer on February 14 to take to factory and repair! We do have to pick it up at the factory which will give us the chance to hopefully have everything addressed and repaired. The most important part is to have EVERYTHING documented!

[JohnK]

Originally Posted by Dutchie

Thank you for this link. By far it was the most helpful tactic in getting this resolved.

What was the resolution? Did they tell you to bring it to them or get the dealer to do it right?

I had found the corresponding like for motorized when I was looking into our build and found them very responsive within minutes actually, I learned what component we were waiting for. When I followed up after the holidays I learned right away again it is built now just need a cross border delivery driver.

Regards,

John