Jayco RV Owners Forum

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Old 07-20-2016, 02:37 PM   #11
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Location: Decatur
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I actually love my dealer - Crown RV in Georgia. Family owned business since 1971, Earl runs the sales, his wife runs the service. They aren't just employees, It's their business and their livelyhood so they HAVE to care about service. They are down one service tech right now and so stay backed up, but they give warranty service a top priority.

When I had a slide motor go out right before a weekend camping trip - they knew they couldn't get a replacement motor from Jayco for days if not weeks. So they sent a driver to an RV parts house to get a 3rd party motor. They put the 3rd party motor in, made a warranty claim with Jayco, and when the motor came in from Jayco, offered to swap it into the unit at no charge.

I tried to buy this same unit from Camping World - but the salesman couldn't answer my questions, never called me back and his price was higher than Crown RV.

I did have Camping World put new fabric on my previous TT's awning a few years back - they did OK on that but I did wait a few weeks for an appointment.

Buddy Ray - Atlanta
Jayco 2016 Eagle HT 26.5RLS
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Old 07-20-2016, 03:41 PM   #12
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Location: Upstate N.Y.
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Originally Posted by Grumpy View Post
I say no. Contact JAYCO, explain the issues and see if there is an RV service center/tech near you that they work with.
I agree, Been there myself. Jayco gave me options and so far it's been working out OK. At least I'm not the chaser anymore, having to contact 24/7 trying to get a update.

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Old 07-24-2016, 05:06 PM   #13
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I would look for another dealer. A lot of dealers will go out of their way, because at some point you are going to want a new RV again. If you are satisfied with them, they know
you will probably buy with them.
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Old 07-24-2016, 06:00 PM   #14
Join Date: Feb 2014
Location: Anywhere we want
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I found that when I had to have warranty work done on our 5th wheel, other dealers would not do anything, telling me to go to my dealer. I did not like my dealer's service department. I called Jayco, they told me I could go where I choose to have any warranty work done. I told them that other dealers would not help us, Jayco called the dealer of my choice and arranged for them to do the work. Now, I go to that dealer for whatever I need and they have a customer for life from us.
Glen and Karen
2013 Eagle Premier 321 RLTS
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Old 07-28-2016, 09:48 AM   #15
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Location: Kennewick
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I bought our RV at a camping world in Tuscon AZ. They did an excellent job fixing some items that needed attention before I picked up the unit. We had a couple of issues after that when we were in the area and their response was great. I would buy from them again. We have had several more things repaired including repainting the front cap at another Jayco dealer near our home. Outstanding service from the dealer and Jayco. It's all in the dealer. I called Jayco a few times on the road and their response was very good.
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Old 07-28-2016, 11:53 AM   #16
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I have only had a great experience with Jayco. My dealer that is another story but they have come around. Jayco is a great product and warranty service has been flawless. Get on your dealer that is were the problem lies.
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Old 07-31-2016, 08:48 AM   #17
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Join Date: Apr 2016
Location: Cocoa
Posts: 64
Some of the experiences in delayed service may be compounded by that time frame or time of year we need the repairs. If it's April, May, June and even July, everyone else is also trying feverishly to have their unit serviced. That next trip is the most important one. If the repairs you need are keeping you from being able to use your unit then yes, you must have it serviced but if the repairs needed are a "can live with" until the off season, then do so. Pick your battles with this very seasonal recreational activity. Also pick your dealer. From experience, I'm a firm believer that a Mom and Pop shop will give you much better service after the sale. From a purchase side, you generally with do better from a large regional or national chain. This has been my experience.
Camp on!

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