Goes to show how the mind goes straight to habit, 99% of my camping is dry camping (electric only) so I immediately thought of filling the fresh water tank, never thought of using city water hook up.
To OP not sure what hook up you are using, but am attaching a picture of the valve positions that you can compare to your set up, make sure all valves are set to the corresponding positions.
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2016 Jayco North Point 383flfs
2016 Silverado Duramax 3500 with wide hips. Anderson Ultimate Hitch
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