Originally Posted by Sunnyrosie
We are trying to install the gateway and the power cables coming from the ceiling have no juice coming from them. The antenna is on and we are able to receive channels on the TV via the antenna. Is there another switch somewhere to activate the power to the line in the ceiling?
I called Jayco Customer Support and they said the two power wires in the ceiling, one solid white one white with a green stripe were as follows:
White with Green Stripe wire - Power wire +
White wire - Ground -
So the 9.5 inch power lead for the router should be Red wire connected to white with green stripe and Black wire connected to the white wire.
I had them reversed. Once I flipped them, voila!