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Old 06-03-2016, 05:18 PM   #31
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Half of the cabinet doors in our new 321 are poorly finished. The edges are roughly sanded if at all and if you just wipe a paper towel along the edge ya come up with paper stuck to the wood. Dealer blew me off and said I couldn't expect any more quality for the price. I'll bring it up again when I go back for some warranty issues later this month. Couldn't believe his answer. I've never had RV or home cabinet doors finished so poorly. I snagged a good dri-fit t shirt on one of the closet doors.
If the dealer doesn't order new doors I'll call Jayco directly.
Otherwise we really like the 5er so far.
Jayco purchased their doors prefinished from the same company that supplies most of the doors for the industry. If not finished it's wrong, but a very easy fix. Take a purple scotch brite pad and gently "sand" the rough edges, spray with a lacquer, sheen to match what you have. Dealer should be able to do this in a few minutes per door. It's irritating but not a big deal to fix. I believe the company does their finishing automatically on a line, one of the brushes used to sand the sealer before the top coat goes on was obviously not doing the job.

Good Luck.
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Old 06-03-2016, 05:25 PM   #32
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That's what I originally expected him to do...I'll make my request again. He said it would ruin the finish and wouldn't do it.
I may resort to doing it myself if he squawks.
Thanks for the suggestion.
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Old 06-04-2016, 08:53 PM   #33
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+1 to Wags on his post.

And I'll add this: I'm a small business owner who has had to stand up and face the music for some pretty serious mistakes or errors or oversights or whatever you want to call it. I can say without a doubt that I have learned 2 things: 1) I will do better next time and 2) I'm a lot slower about hammering someone else for their own mistakes. Now granted, I do expect people to own their mistakes (all too uncommon these days), but I do not expect perfection because it doesn't exist. The fact is that we're all humans, and humans are prone to make errors. It's how we handle them after the fact that makes the difference. In my experience, Jayco and my dealer have stepped up to the plate every time. And thankfully, they haven't had to do it often.

If you get up in someone's face and start hollering about how much they don't care, and their quality is garbage, and this and that and the other, I can promise you one thing; they won't care. If you treat that person in a calm, professional and polite manner and give them the opportunity to solve the issue, 9/10, they're going to fix your problem if they can.
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Old 06-04-2016, 09:10 PM   #34
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The fact is that we're all humans, and humans are prone to make errors.
That's why they put erasers on the end of pencils!
+2 to Wags on his post.
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Old 06-04-2016, 10:06 PM   #35
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We had to be good at plumbing, at carpenting, now we have to be good at cabinet work .... Can we charge them back for our time ? :-)
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Old 06-04-2016, 10:21 PM   #36
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That's what I originally expected him to do...I'll make my request again. He said it would ruin the finish and wouldn't do it.
I may resort to doing it myself if he squawks.
Thanks for the suggestion.
if they don't know what they are doing yes its POSSIBLE to sand through the finish. But all you want to do is de nib the raised fibers enough to recover. Mohawk makes spray tints that are used when refinishing or touching up furniture, cabinets etc. It's amazing what you can do and make the repair almost invisable, including filling holes drilled wrong. If it's just the edge of the door, I would sand with the scotch brite, and spray with the face of the door down. That way any overspray would be on the back of the door and not an issue. Good Luck.
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Old 06-05-2016, 05:46 AM   #37
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I didn't have to sand and repaint my truck, which by the way cost me as much (brand new) as my fifth wheel. When I purchase a product for $68,000 I shouldn't have to be a handyman. I don't complain much about it online, but in reality the quality assurance coming out of the factory is poor. Yes a proper PDI is important but I also shouldn't have to do a half day tear down to re-assure myself that the toilet will flush.
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Old 06-06-2016, 09:33 PM   #38
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I think you are wrong about the manufacturer not caring. Jayco has always responded to problem issues if there is legitimate problems given to them in a reasonable atmosphere!
I call BS on that one, I had tons of issues with mine. They could care less and I posted of them. Jayco's quality took a horrible left turn in the last few years or at least it's all hype. Coming from our Outback trailer, Jayco finish, reliability and quality has been beyond dissapointing.


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Old 06-06-2016, 09:37 PM   #39
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I get really tired hearing about how Mfg don't care about quality.. if there is a lack of quality it is more a reflection of society. People don't care, they don't care about their jobs, they don't care about others, you see it daily. Go in a grocery store and you see people parking carts right in the middle of the aisle, oblivious to others around them. You see it driving, people will cut you off with no regard, we see It in campgrounds. People checking in or leaving before or after hours making noise again with no regards to others.

Mfg can only hire so many people. Jayco I know, cares about quality. They have a team that checks EVERY unit before it leaves the line, but its PEOPLE. Humans, who sometimes don't care as much as they should. BUT Jayco for one, stands behind their product. They step up by covering it under warranty...

Until were all perfect we should not expect other humans to be perfect. We hear about this problem or that problem and then hear Jayco took care of it. What more do we want? Do I expect a perfect product ? I would like that but I certainly know with the mindset of workers today I certainly don't expect it. It's easy to get on our high horse about how companies don't care how they have poor management etc, but, I dare say most on here have made mistakes also. It's not a company that's bad its the PEOPLE the company hires that fail to do their job, and that may include those hired to make sure others do their job.

We take little things and make them the biggest issue in the world, in the overall scheme of life, not much of what we "worry" about has any real impact on anyone's life. If it's broke, they will fix it, yea it's going to take longer than you want, of course, they dealer can't hire good people either, it's not because they don't want to fix it quickly.

Don't like the fit and finish of a unit, then don't accept it. Only when you do your job to perfection, never making even a small mistake, can you then expect the same of others....but be prepared to pay for perfection, cause your not paying for perfection when you buy 99% of the RV's today. You get a good product, that is a good value, and does a good job...

Sorry for the rant, but hearing people beat dead horses over trivial crap over and over again gets old after a while.

Today's RV's are so much more complicated than RV's from 20, 30 or 50 years ago. It's easy to say things were built so much better in the past, when cars didn't come with a heater or a radio, let alone AC, power seats, cruise, back up cameras, GPS etc etc etc...same with RV's. I salute the manufacturers today, who build a good product at a fair price to a growing bunch of whiney customers. I'm so happy NOT to be in business today, and having to deal with the public. They public has gotten more demanding while only wanting to buy the cheapest product they can.. (can you say wal mart). You get what you pay for, and in most cases more than you paid for.
Wow, way to set sub par standards. While I agree with part of your posts, most issues people report are around the crappy reliability and build quality related to issues. I had a list of 10 broken things or inoperable things on our trailer and we are supposed to be OK with this.

At least Walmart accepts returns, then I think it's safer to say most deal with it or return it.

Your statements make no sense and promote idiots in the workplace vs. increasing the capability of our working population.

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Old 06-06-2016, 09:51 PM   #40
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Wow, way to set sub par standards. While I agree with part of your posts, most issues people report are around the crappy reliability and build quality related to issues. I had a list of 10 broken things or inoperable things on our trailer and we are supposed to be OK with this.

At least Walmart accepts returns, then I think it's safer to say most deal with it or return it.

Your statements make no sense and promote idiots in the workplace vs. increasing the capability of our working population.

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And almost 100% of the issues discussed on here have been taken care of by Jayco. Many of the issues are "expectations" that nothing will ever go wrong, that you can tow a trailer down the highway at 65 MPH over rough terrain and it should be perfect. I have NEVER purchased a PERFECT product, I don't care if it's a house or a tool. Nothing in this world is perfect if you look hard enough. Some folks just like to whine, and we have seen people who don't even own a Jayco come on here and complain, and say how great their old unit was. If it was so great, why not buy another one?

No one should accept a product that doesn't work, but a scratch on a piece of vinyl trim is not the hill to die on, sorry to burst that bubble. If anyone can point out a clear issue of Jayco screwing up and them telling you they don't care their not going to do anything about I I would love to see that communication. Jayco is not perfect, but, from personal interaction and the interaction of others I have met, they have always bent over backwards to make it right. I dare say I never had more issues than I did when I purchased 3 vans for my business from Ford, who were all screwed up and they never could make them right. Or the Chrysler van that had three transmissions in the first 15,000 miles. I won't even go into detail about the transmissions on a Saturn Vue we had, what a piece of crap that was, and, in all those cases they tried and failed to make it right and I was on my own. Had to dump those vehicles to get rid of the problems.

If a scratch on your trim is the hill you want to die on, go for it. For myself life is too short to be upset over something I can take care of in a few minutes. To each their own. I'm happy with my TT, I'm more than happy with my "online dealer" and with Jayco. I have never had to take my TT in for warranty work and, most likely would not take it to a dealer anyway, I rather use local independent repair shops, as I do for my vehicles. Cost less and less "hassle". My goal in life is to be hassle free, i'm doing ok so far. I fight like hell on big issues and smile and shake my head and fix the little ones. I'm not perfect, why would I expect anyone else to be? Heck, even Jesus couldn't please everyone.

Good Luck, and hope your problems get taken care of before the chest pains get the best of ya....life is short ya know.
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