My 2016 occasionally does something similar. If I remember correctly the window motor is actually controlled thru the body control module, which receives the signal from the window switch when pressed then the BCM puts a ground on the correct leg of the window motor for directional control. When mine fails to operate I just toggle the window switch for the direction I want about 5 successive times in 5 seconds, during one of those times the window will start to operate, you just have to catch when the glass starts to move and not release the switch. I guess its a BCM software issue or faulty BCM and I'm sure they are several hundred dollars. Ill just use my work around.
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