Quote:
Originally Posted by Rino
Yes crossing over. I read about the problems with the tankless RV units and completely empathize with water heater problems. I put two Rinnai tankless in my house in 2007 to try out before I recommended to anyone and they still are working great, "as I am knocking on my head". Hopefully they get the RV units figured out, the concept is great.
I called my dealer again today and spoke to a service rep. Told my story of trying to get help and being blown off. No sorry and completely did not care about no help. Took down my information and acknowledged the control board problem. Was assured I would be called back right after lunch but was told pretty sure we cannot replace the part without bringing the RV in. Yea right going to drive the RV across California through LA 6 hours with no traffic for a $100 part and sure enough no call back. I bought my RV at the LA fairplex RV show and Richardsons was my dealer. Starting to wish I did more research as I see online they are a one star dealer.
Camper_Bob thanks for the reply. My first Rv was a 2013 Dutchman 315BHDS travel trailer I never took back to the dealer once. All the systems always worked and all the cheap stuff breaking I just fixed myself. I sold to my nephew when we bought the Seneca.
This is my first motorhome and is that what you do when the dealer is completely impotent is go to the manufacturer direct? Would greatly appreciate any advice on warranty. One of the big selling points at the rv show from Richardson's Rv and the Jayco rep was the industry leading 2 year warranty and so far I am just getting blown off.
|
I've had good luck both ways. I bought my trailer from an EXCELLENT dealer. He always treated me right, and always fixed everything I needed and worked with me to make things more efficient. I've also had good luck getting Jayco to pay for parts for things I fixed myself. They covered my tires when I popped a belt (no damage, thankfully caught it early) and replaced them with Maxxis; they reimbursed the entire invoice for parts. Really, it just makes sense for many things; it's cheaper for everyone if I can fix simple things, and I'm happy to cover labor if they'll pay for parts. In the case of my WH, I still come out ahead even if they don't cover the parts.
This time I bought from Camping World (my awesome dealer doesn't carry Jayco motorized units), so I had no expectation of service, AND that dealer is 2 hours away. They like to tout the "nationwide network" of CW outlets, but if they don't deal Jayco (and many of them don't), they won't service the unit. Case in point at this time is my hydraulic leveling system (an LCI product) is dysfunctional. There's no way I'm hauling my rig 2 hours to CW, and then leaving it for who-knows-how-long while they do the warranty dance with Jayco, and then take forever to fix it. So I contacted Lippert directly for some troubleshooting, they said I had reached the end of any troubleshooting I could do myself and recommended I take it to a shop. I asked them if I could use a local shop that came HIGHLY recommended from a client, and they said if the shop didn't or couldn't submit the warranty claim direct to LCI, I could pay for it and they would reimburse me the full invoice cost for the repair (yes, I have it in writing). So, in this situation, it's better to deal with the specific component manufacturer than Jayco. But sometimes you simply MUST go through Jayco (like when a piece of siding separated from my trailer).
Either way, I try to avoid leaving my rig at the dealer if at all possible. If I replace something cheap/small/simple I end up with the added benefit of knowing more about that system, so if something else goes wrong later (when there's no warranty), I'm better equipped to deal with it. So in a lot of cases, It's even more beneficial NOT to have warranty work done by the dealer.
Linear Mode
