I had to rewire the Battery side of the GoPower charge controller as the Factory install had the chassis and house batteries switched. So its likely you have a wiring issue.
We have a GP-RVC-30-MPPT Solar Controller which connects to the firefly/vegatouch via the RV's canbus (sometimes called RV-C). If the canbus is not connected properly the GoPower screen on the vetgatouch panel or its app will not work. Canbus is just a simple 4 wire system so checking that aught to be easy for the dealer. If your lights, slides, ac, water heater and awnings are working then the Canbus is functioning at least partially.
I will get you some pictures of the wiring later today and post here so you can at least check it looks correct.
Also the GoPower App will not work with this unit unless it is paired with an additional remote display containing a bluetooth transmitter. So the only way we can see its data is via the vegatouch panel or the vegatouch app.
Here is a link to the manual for our unit...
https://s3-us-west-2.amazonaws.com/c...VC-30-MPPT.pdf