From a Seneca owner who has had three (Yea - 3 ) AC units replaced on our Seneca since taking ownership... Our last experience with CW soiled every expectation in getting it resolved.
I finally reached out to AirXcell and they put us in contact with a factory representative who helped us out A LOT!
The unit in our 2015 is a 15k in the front and back that were replaced under the CW warranty when we took ownership... Our front unit failed in May, and we suffered the entire summer while waiting for CW to get a replacement unit shipped (many months) ...
Only to find out that If we contacted AirXcell , they have a longer warranty than Jayco or CW... and would have told CW to install an "in-stock" unit that day... instead of 2- months later.
Needless to say... have we been back to the CW in Draper? NO! but our AC is still working today!
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Steve & Stacy with Jasper (Australian Cattle dog)
2015 Seneca 36FK
Custom 27' flatbed trailer hauling:
07 Toyota FJC & Yamaha Kodiak 400 ATV
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