A couple other things I might recommend (if you haven't already tried). Look for the OBD2 plug under the dash and make sure the Maestro harness is plugged in. The Mastero is actually what control the bulk of the radio connection to the van.
There was a TSM for this on older Jayco Swifts (see the attachment). This was for a firmware update on the Maestro.
One last thing, you can reset the Maestro within the radio.
about 30sec into the video it show had reset within the radio.