I’m pretty sure the black tank rinse line has a one-way check valve in it, to prevent contamination of the water supply. They are cheap valves and are notorious for failing. It may be stuck closed.
There may be a way to service or replace it, an access panel somewhere. Try to follow the rinse line if you can see it, or have the dealer check it.
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2016 Ram 2500 4x4 Crew 6.4L 4.10 Gears
2013 Jayco Jay Flight 28BHBE
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