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Old 04-12-2012, 07:56 AM   #1
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Awning problem

Second trip out and put the awning out for the first time and the top screw has pulled out of the awning arm on the wall. Is this something I can probably just put a bigger screw in it? I'm not quite sure what is behind the tin and if it was hitting much of anything. I'm at the campground so I need to be able to do something.
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Old 04-12-2012, 08:51 AM   #2
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where it attaches at the roof line or where the bottom of the arm mounts to the wall near the floor? id say put in the next size up screw but im thinking if you were to take it to the dealer for a warranty fix thats all they would do.
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Old 04-12-2012, 02:15 PM   #3
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Jimmy, if you can do something temporary (maybe Gorilla tape) to hold it in place, I'd do that and let the dealer fix it. Sounds like it's not hitting anything solid and that's the problem. Dang sure shouldn't break the first time out!
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Old 04-12-2012, 10:37 PM   #4
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It sounds like the screw may have missed a stud.
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Old 04-12-2012, 10:52 PM   #5
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Fix it yourself.

You'll be more careful than the monkeys in the repair shop at the dealership.
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Old 04-13-2012, 07:20 PM   #6
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I believe that the dealership should fix any warranty problems. If Jayco isn't informed of a problem, then how can they correct it at the factory.
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Old 04-15-2012, 05:33 PM   #7
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I just can't justify spending $40 in fuel + time for a $1 repair.

That's just my opinion.....
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Old 04-15-2012, 07:15 PM   #8
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I assume you have an automatic awning, thus you are referring to vertical channel that is screwed to the outer wall. There is the chance that the screw missed the sidewall stud structure, and it may be best to have the dealer take care of it. The dealer can confirm if there is an issue with the stud location.

This way you have a warranty service claim in the system (paper trail) should any associated issues arise later on.

Bob
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