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Old 04-29-2011, 06:47 PM   #1
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Exclamation Bent windows on new trailer

Hello everyone. We are proud new owners of a 2011 Jayco QBH29. We noticed when we got the trailer home that the windows from the inside of the trailer next to our bunks look bent and nicked. One side of each window is not sitting flush and it appears that the windows were forced into position with use of a hammer or something, the windows seem fully functional and appear to be sealed from the outside. Is this a common thing with other new trailer owners?
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Old 04-29-2011, 07:17 PM   #2
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Not normal, sounds like a warranty issue. How many windows are in question?
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Old 04-30-2011, 08:38 AM   #3
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Unhappy

Crabman, thanks for your reply, the bunkhouse has 2 top windows. Ironically from the outside the windows look perfect. My main concearn is that they are not properly sealed. Also the lower bunks are missing 2 lights. we have lights on the top bunks. I mentiuoned it to the dealer and really did not say much. What should I do next?
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Old 04-30-2011, 07:25 PM   #4
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If you really believe the windows are not right, stress that fact to the dealer. If you still get no satisfaction the next step would be to contact Jayco. The windows have a foam type gasket between them and the siding. As for the lights, the trailer probably does not come with them. Looking at another trailer of the same model would confirm this. Good luck, Lee.
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Old 04-30-2011, 08:14 PM   #5
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I agree with Lee...., but you may need to take it up a notch. Have your dealer generate a warranty service claim on the windows and ask them to forward (with photos) it to Jayco warranty service for review/approval for repair, it should only take a couple days for the dealer to get a response from Jayco. If Jayco denies the claim, at least you have documentation in case an issue surfaces later.

If the dealer is not willing to do this, then advise the dealer you will contact Jayco directly via e-mail (start a paper trail) and phone on the matter.

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Old 04-30-2011, 10:24 PM   #6
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The squeeky wheel gets the grease. As mentioned, start with the dealer and then move it up a notch.
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Old 05-01-2011, 12:28 PM   #7
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Also, take your own pictures! We do this with all our warranty issues as a backup. Like mentioned above you can call Jayco directly, and w/your owns pics, you can email them to the addy Jayco gives you
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Old 05-02-2011, 11:58 AM   #8
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Thanks Guys. The dealer is taking care of it for me! Happy Camping!
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Old 05-02-2011, 06:31 PM   #9
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That`s good news. Some times you just have to make your case and all works out in the end.
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Old 05-04-2011, 02:31 AM   #10
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Good news and we own the same TT. There aren't lights on the bottom bunks. Kind of strange if you ask me but a couple of LED stick ups solves this.
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