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08-16-2016, 08:21 AM
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#1
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Junior Member
Join Date: Jul 2016
Location: Fontana
Posts: 3
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Build plans from Jayco for new trailer still under warranty
Hi Everyone,
I recently bought a 2016 White Hawk 32 DSBH. I emailed Jayco requesting for any available build plans to show where the wiring and/or wall studs are.
Jayco responded that they do not send out plans to customers with trailers still under warranty. However, Jayco said that the dealer can request the plans, and Jayco will send to them.
I've read in this forum that some people had build plans sent to them right away. Is that because their trailer is not under warranty or did they get lucky with a "nice" Jayco rep? Should I try with Jayco again? Did I not word my request to Jayco correctly?
In the meantime, I've emailed the sales man who sold me my trailer, asking if he could request the build plans (as the dealer, like Jayco stated) and forward them to me. Lets see if he follows through, considering he's already made the sale :-)
Thanks!
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08-16-2016, 08:26 AM
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#2
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Senior Member
Join Date: Jun 2016
Location: Newburgh
Posts: 6,307
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I am in the same position you are in. Jayco refused to send me plans. I have been hounding my sales person who has yet to respond to my request. It just further supports my negative opinion of the dealership I purchased from...
__________________
2022 33RBTS
Progressive Industries EMS - Hardwired
Equalizer 4 Point WDH
2021 Ford F350 7.3
Air Lift Rear Bags w/ On Board Compressor (Pending)
2016 28BHBE - (Traded and Missed already)
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08-16-2016, 09:42 AM
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#3
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Moderator Emeritus
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
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jonwaldherr,
Welcome to JOF
Quote:
Originally Posted by jonwaldherr
snip...... I've read in this forum that some people had build plans sent to them right away. Is that because their trailer is not under warranty....... snip
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That is correct.
Bob
__________________
2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
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08-17-2016, 08:03 PM
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#4
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Junior Member
Join Date: Mar 2016
Location: Las Vegas
Posts: 12
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Have a jayco 28rls called service department at jayco and they sent me all of the wiring schematics for my 2016 still under warranty. I must also add that I'm very persuasive and quite demanding, maybe that helped.....lol
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08-17-2016, 08:50 PM
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#5
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Senior Member
Join Date: Oct 2013
Location: Black Mountain
Posts: 138
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If you have a cooperative dealer they will request what your looking for. Mine is out of warranty and was shot down for wall drawing for stud locations when I contacted jayco directly. Was adding a TV wall mount and wanted to be sure of a solid mounting. This coupled with some water damage letvalonecthe Thor acquisition is why we are trading early for another brand. Quite disappointed in the sudden lack of support and quality issues after only 2.5 years of ownership.
__________________
2011 Powerstoke
2013 334RBTS
East Bound & Down- We Love Camping :)
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08-18-2016, 09:51 AM
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#6
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Senior Member
Join Date: Jul 2014
Location: CANADA
Posts: 372
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Quote:
Originally Posted by Firefighter78
If you have a cooperative dealer they will request what your looking for. Mine is out of warranty and was shot down for wall drawing for stud locations when I contacted jayco directly. Was adding a TV wall mount and wanted to be sure of a solid mounting. This coupled with some water damage letvalonecthe Thor acquisition is why we are trading early for another brand. Quite disappointed in the sudden lack of support and quality issues after only 2.5 years of ownership.
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I agree that their acquisition by Thor appears to have changed their service level. They flat out told us that they don't care that we are their customer or if we remain a future customer.
__________________
2015 Jayco X213
2014 Ford F-150 Platinum EcoBoost w/ MaxTow
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08-18-2016, 07:48 PM
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#7
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Senior Member
Join Date: May 2012
Location: Merritt Island, FL
Posts: 191
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Quote:
Originally Posted by Marcm157
I am in the same position you are in. Jayco refused to send me plans. I have been hounding my sales person who has yet to respond to my request. It just further supports my negative opinion of the dealership I purchased from...
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PM me your email address and I will send you a bunch of 2016 28BHBE plans.
I had to ask a couple times and explained why I wanted them and they finally sent me some, I ended up with some others from other members here who got different ones.
I had to be persistent to get what I was asking for but finally got them.
__________________
'16 28BHBE / Elite / Thermal / Dual AC / 50 Amp / 12K Equalizer
'15 F250 Lariat CC FX4 6.2 w/ 3.73 / Air Lift 5000's / Bilstein 4600 HD's / Bilstein 5100 Steering Stabilzer / Hellwig Sway Bar / ARE Z Cap
'12 X19H Hybrid (Sold)
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08-18-2016, 08:06 PM
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#8
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Senior Member
Join Date: May 2012
Location: Minnesota
Posts: 9,728
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It might be the customer rep. I had no issues while under warranty. I had a story all lined up of the said no. The story was going to be I needed to make modification for a medical reason to make the unit usable for a handicapped child. They did not need to know it would have been a lie.
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08-18-2016, 09:23 PM
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#9
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Senior Member
Join Date: Jun 2016
Location: Newburgh
Posts: 6,307
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Quote:
Originally Posted by MIFL19H
PM me your email address and I will send you a bunch of 2016 28BHBE plans.
I had to ask a couple times and explained why I wanted them and they finally sent me some, I ended up with some others from other members here who got different ones.
I had to be persistent to get what I was asking for but finally got them.
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PM sent - Thank You!
__________________
2022 33RBTS
Progressive Industries EMS - Hardwired
Equalizer 4 Point WDH
2021 Ford F350 7.3
Air Lift Rear Bags w/ On Board Compressor (Pending)
2016 28BHBE - (Traded and Missed already)
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08-20-2016, 06:00 PM
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#10
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Junior Member
Join Date: Mar 2016
Location: Las Vegas
Posts: 12
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If I may ask who is thor? And who did they aquire?
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08-20-2016, 06:38 PM
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#11
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,753
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Quote:
Originally Posted by Forest
If I may ask who is thor? And who did they aquire?
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Read this thread:
http://www.jaycoowners.com/forums/f2...yco-37619.html
Thor is the 2nd largest rv manufacturer.
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Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
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Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
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08-20-2016, 07:22 PM
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#12
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Senior Member
Join Date: Jun 2016
Location: Newburgh
Posts: 6,307
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Thor is a manufacturer of a large number of RV's and they just bought Jayco...
__________________
2022 33RBTS
Progressive Industries EMS - Hardwired
Equalizer 4 Point WDH
2021 Ford F350 7.3
Air Lift Rear Bags w/ On Board Compressor (Pending)
2016 28BHBE - (Traded and Missed already)
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08-27-2016, 11:28 PM
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#13
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Senior Member
Join Date: Jul 2014
Location: CANADA
Posts: 372
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My trailer is a 2015 that is out of warranty. Jayco has told both our selling dealer and servicing dealer that build plans don't exist for our unit.
I had zero issues getting plans for our Fleetwood a month after we bought it. Not sure why jayco is being stingy. And we need them as our trailer is having various problems due to poor design and lack of build quality so we want to know what's where as we will need to rip things apart.
__________________
2015 Jayco X213
2014 Ford F-150 Platinum EcoBoost w/ MaxTow
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08-28-2016, 07:15 AM
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#14
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,893
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Quote:
Originally Posted by SilverEscape
My trailer is a 2015 that is out of warranty. Jayco has told both our selling dealer and servicing dealer that build plans don't exist for our unit.
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JAYCO has schematic drawings for all their units going back many years, but remember they are schematics not as built drawings. How do you think the dealers find things when needed? I've got the water and drain line layout for our 2015.
Contact JAYCO directly.
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08-28-2016, 08:00 AM
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#15
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Senior Member
Join Date: May 2015
Location: Michigan
Posts: 940
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I had no issues getting a wall layout from Jayco on an Eagle TT we currently have on order. I needed it to help locate the stud layout so I could pick a good place to install a Kebloc mount on the outside of the trailer when it gets here. Seems it depends on who you talk to?
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2018 GMC Sierra 3500HD Denali 4WD LB SRW 6.6L Duramax
2017 Jayco Eagle 330RSTS
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08-28-2016, 10:22 AM
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#16
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Senior Member
Join Date: Jul 2014
Location: CANADA
Posts: 372
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Quote:
Originally Posted by Grumpy
JAYCO has schematic drawings for all their units going back many years, but remember they are schematics not as built drawings. How do you think the dealers find things when needed? I've got the water and drain line layout for our 2015.
Contact JAYCO directly.
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The 2 dealers I have talked to say they have never seen any drawings themselves.
I may call Jayco myself. They were such a pleasure to deal with the last time we called (not) that I'm a tad hesitant to waste the long distance charges. LOL
__________________
2015 Jayco X213
2014 Ford F-150 Platinum EcoBoost w/ MaxTow
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08-28-2016, 11:51 AM
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#17
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,893
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Quote:
Originally Posted by SilverEscape
The 2 dealers I have talked to say they have never seen any drawings themselves.
I may call Jayco myself. They were such a pleasure to deal with the last time we called (not) that I'm a tad hesitant to waste the long distance charges. LOL
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Send them a contact form:
www.jayco.com/site/contact/service
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08-28-2016, 01:32 PM
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#18
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Senior Member
Join Date: Jul 2014
Location: CANADA
Posts: 372
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Quote:
Originally Posted by Grumpy
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Thanks!
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2015 Jayco X213
2014 Ford F-150 Platinum EcoBoost w/ MaxTow
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