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Old 01-26-2014, 02:57 PM   #1
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Cracked wood on cabinet door

Hi guys,

My TT is only 5 month old and I found a cracked wood on the cabinet door below the sink. Looks like it came damaged from the factory. I would like to contact someone in the factory that takes care of this problems, any idea who or where?

Thank you for your time and happy camping.

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Old 01-26-2014, 03:00 PM   #2
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Just call Jayco’s Customer Service line with your VIN number and they will take care of you. Or if you have a dealer nearby and have some other work, drop it off and let them take care of it.
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Old 01-26-2014, 05:52 PM   #3
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Just be advised.. It takes about 6 to 8 weeks to make the cabinets. They are hand made in the factory.
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Old 01-26-2014, 06:51 PM   #4
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Once you or your dealer have the new cabinet make sure you contact your dealer to set up a firm drop off/pick up date. That way, your trailer won't be tied up indefinitely to be worked on whenever they can fit it in. I would think it wouldn't take any more than a day to do the job.
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Old 01-26-2014, 07:01 PM   #5
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You may not have to bring the trailer to the dealer. If you can remove and reinstall it, try to negotiate just bringing the door.
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Old 01-27-2014, 07:22 PM   #6
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Thank you guys for the advise. I took pictures of the door to be send via email to Jayco customer service. My problems is that I live 5 to 6 hours away from the only dealer I can trust, that's why I'm planning replacing the door my self. Jayco customer service was closed today because of bad weather, thanks a million.

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Old 01-27-2014, 08:25 PM   #7
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I would bet they would ship it to you after seeing the picture. It would save them some shop expense at the dealer.
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Old 01-27-2014, 09:09 PM   #8
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Is the split right at one of the joints? I have had three of them split that way and if you have a table saw, bar clamps and Elmer's glue it is an easy fix.
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Old 01-28-2014, 06:10 AM   #9
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I ordered a door and received it at the dealer within a week. It didn't come with hardware (I didn't want the hardware).....you might want to be specific / ask when you place the order so there are no surprises when it arrives.
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Old 01-28-2014, 06:43 AM   #10
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Quote:
Originally Posted by Threebutchers View Post
I ordered a door and received it at the dealer within a week. It didn't come with hardware (I didn't want the hardware).....you might want to be specific / ask when you place the order so there are no surprises when it arrives.
Absolutely dead on. Hardware is NOT included if you order replacement cabinet parts.
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