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01-26-2014, 02:57 PM
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#1
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Member
Join Date: Oct 2013
Posts: 75
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Cracked wood on cabinet door
Hi guys,
My TT is only 5 month old and I found a cracked wood on the cabinet door below the sink. Looks like it came damaged from the factory. I would like to contact someone in the factory that takes care of this problems, any idea who or where?
Thank you for your time and happy camping.
2011 Tacoma
2013 Swift 185
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01-26-2014, 03:00 PM
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#2
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Senior Member
Join Date: May 2012
Location: Minnesota
Posts: 9,780
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Just call Jayco’s Customer Service line with your VIN number and they will take care of you. Or if you have a dealer nearby and have some other work, drop it off and let them take care of it.
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01-26-2014, 05:52 PM
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#3
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Senior Member
Join Date: Sep 2013
Location: East Grand Forks, MN
Posts: 317
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Just be advised.. It takes about 6 to 8 weeks to make the cabinets. They are hand made in the factory.
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01-26-2014, 06:51 PM
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#4
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Member
Join Date: Sep 2012
Location: Novi
Posts: 82
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Once you or your dealer have the new cabinet make sure you contact your dealer to set up a firm drop off/pick up date. That way, your trailer won't be tied up indefinitely to be worked on whenever they can fit it in. I would think it wouldn't take any more than a day to do the job.
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RDUBYA
"When the going gets tough, grab some cold beer, a good fishing pole and RUN LIKE HELL!!!"
2008 Ford Expedition EB, 5.4, heavy duty tow pkg
2013 Jayco Whitehawk 27DSRL
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01-26-2014, 07:01 PM
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#5
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Senior Member
Join Date: Jul 2011
Location: Ottawa Valley
Posts: 403
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You may not have to bring the trailer to the dealer. If you can remove and reinstall it, try to negotiate just bringing the door.
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Married To The Navigator
2005 Red GMC Duramax 4X4 HD Crew Cab
2018 North Point 315RLTS
4" Magnaflow, Banks Air Intake
Firestone Ride Rite Air Springs
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01-27-2014, 07:22 PM
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#6
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Member
Join Date: Oct 2013
Posts: 75
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Thank you guys for the advise. I took pictures of the door to be send via email to Jayco customer service. My problems is that I live 5 to 6 hours away from the only dealer I can trust, that's why I'm planning replacing the door my self. Jayco customer service was closed today because of bad weather, thanks a million.
2011 Tacoma
2013 Swift 185
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01-27-2014, 08:25 PM
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#7
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Senior Member
Join Date: Dec 2010
Location: North Idaho/Arizona
Posts: 5,446
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I would bet they would ship it to you after seeing the picture. It would save them some shop expense at the dealer.
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2011 Eagle 330RLTS with just about every option.
2017 Silverado 1500 4x4 5.3 with tow package. (no, we don't tow the Jayco with it.)
2018 Surveyor 265RLDS well equipped.
Life in the slow lane is still life.
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01-27-2014, 09:09 PM
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#8
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Senior Member
Join Date: Mar 2012
Location: West Michigan
Posts: 631
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Is the split right at one of the joints? I have had three of them split that way and if you have a table saw, bar clamps and Elmer's glue it is an easy fix.
__________________
If the trailers a rockin, dont bother a knockin, just come on in and make yourself a drink. We wont be long.
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01-28-2014, 06:10 AM
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#9
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Senior Member
Join Date: Mar 2013
Location: Planet Earth
Posts: 6,818
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I ordered a door and received it at the dealer within a week. It didn't come with hardware (I didn't want the hardware).....you might want to be specific / ask when you place the order so there are no surprises when it arrives.
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01-28-2014, 06:43 AM
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#10
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Senior Member
Join Date: Sep 2013
Location: East Grand Forks, MN
Posts: 317
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Quote:
Originally Posted by Threebutchers
I ordered a door and received it at the dealer within a week. It didn't come with hardware (I didn't want the hardware).....you might want to be specific / ask when you place the order so there are no surprises when it arrives.
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Absolutely dead on. Hardware is NOT included if you order replacement cabinet parts.
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01-28-2014, 06:43 PM
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#11
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Member
Join Date: Oct 2013
Posts: 75
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No the hardware is in perfect condition, all I need is the door, and you are absolutely right Clutch they are saving shop money that way.
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