Customer service? Really?

[jaycojay]

Originally Posted by Grumpy

They never have shipped parts to a customer, everything has to go through a dealer.

They might not now, but they used to. I’ve had them send me a new table, decals, remember those stupid roller shades, replaced some of those. Their Customer Service at one time was second to none. You actually talked to someone live.... hell, I had the woman who was head of Quality Control call me at home.... that’s when Jayco was Jayco, and that’s all I buy

[dljs1941]

Just a thought regarding your outdoor speakers. If the radio is a Furrion it might have buttons (zone 1, zone 2) to control indoor, outdoor or both working at the same time. I couldn't figure out why mine didn't work either until I read the manual.

[tlbranth]

Originally Posted by dljs1941

Just a thought regarding your outdoor speakers. If the radio is a Furrion it might have buttons (zone 1, zone 2) to control indoor, outdoor or both working at the same time. I couldn't figure out why mine didn't work either until I read the manual.

I'll see what I can figure out. I think mine works by calling them front & rear using a fader. But in any case when I put an ohmmeter on the leads there was no continuity. There was on the indoor speakers. Mine is a Furrion by the way.

[Grumpy]

Originally Posted by jaycojay

They might not now, but they used to. I’ve had them send me a new table, decals, remember those stupid roller shades, replaced some of those. Their Customer Service at one time was second to none. You actually talked to someone live.... hell, I had the woman who was head of Quality Control call me at home.... that’s when Jayco was Jayco, and that’s all I buy

You called and just said this is broke and they sent you a new one with no verification/claim by your dealer?

[tlbranth]

Originally Posted by Grumpy

You called and just said this is broke and they sent you a new one with no verification/claim by your dealer?

Well pard, them days appear to be over.