So... during my walk thru and PDI on our pick up day, I asked about a couple of things regarding our new trailer. I knew the answers already (must be the retired detective in me) but I wanted to test the level of honesty and knowledge of the man who was the expert on Jayco trailers. Told me himself he's been servicing Jayco's for 12 years.
Well, he lied on one occasion to me. I asked specifically if he had tested the auto switching on the fridge from electric to gas. He said he did it right before we arrived.... I said "well lets take a look". He went out and unplugged the power. The burner began clicking and trying to light. No dice. He said to me, "I just did this when you guys pulled up... I don't know what could be wrong". I had placed my hands on the propane tanks while walking up to the door of the trailer... they were both closed tight at the valves. This is why I asked, and already knew he hadn't done it.
I called him on it, but he kept insisting he didn't know how that tank got closed...
So, later on, I asked him if he had been on the roof and was it clean? I also asked him if he had cleaned all of the mess from the top of the slide out before sliding it in to move the trailer over to the service bay... he said "oh yeah, we always take care of those things". Right... I asked if I could borrow his ladder and see the roof real quick. He said that due to insurance reasons, they couldn't allow customers to climb up on the roof while still on the property. He swore they had taken care of everything.
This was the only time during the inspection that I got nervous, but, this dealer is known for taking care of its customers if things go wrong, so I let it go. (Yes.... you can flame me for that one)
I get it home after a nice easy tow for an hour.
It towed great with the Equilizer hitch I had purchased. I get out MY ladder on MY property (no insurance problems) and climb up. Guess what I found? Leaves, sticks, twigs, Spanish Moss pieces all over the place. Leaves had filled every crevice. In the 4 months it had sat at there place under a very heavy canopy of Live Oaks, it had time to allow the leaves to leak their tanic acid stuff out and leave the reddish colored blotches all over the place as well. Now for the biggee. The slide out was COVERED in stuff.
This means that it was slid in with all of that on it. Then slid out and slid back in and out again and then back in while I was testing it with little sticks and leaves being dragged under the rubber seals! I thought it was common knowledge that you never slide junk through those seals!!
Anyway, I spent the next 3 hours washing my roof back to nice and white again as well as un-leafing all the fixtures on top. THEN bringing in the slide out about 2 feet so I could inside the trailer and remove and clean that portion of the roof. There were double handfuls of Spanish moss, leaves and twigs on the inside portion of the slide out.
NOT happy at this point with the service "dude" who has his 12 years servicing Jayco's and likes to let the truth slip by without blinking an eye.
Sorry this was so long. We had such a wonderful experience at our last dealer, this was just really disappointing.
As for the trailer itself? We love it!
I retested everything but the water system again in my driveway and all works as it should so far.
Thanks for reading.