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09-06-2016, 05:34 PM
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#1
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Junior Member
Join Date: Mar 2016
Location: Blythewood
Posts: 17
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Dealership can no longer get Jayco Parts
According to our local dealer, who we bought our Jayco from in 2014,they are no longer able to purchase parts for any Jayco products. Thor who purchased Jayco is closing all small dealers off from part purchases; the dealer can install any part but the consumer has to purchase the part themselves.
Has anyone been told by their dealer about this?
__________________
Debra J
Blythewood, SC
2015 Jayco Jay Flight SLX 195RB
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09-06-2016, 05:38 PM
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#2
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,859
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Wonder what the definition of a small dealer is? I have not heard of this.
Will try and verify in the am with my small dealer!
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Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
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Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
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09-06-2016, 05:46 PM
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#3
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Senior Member
Join Date: Nov 2015
Posts: 1,036
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09-06-2016, 05:57 PM
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#4
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,093
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If this is true so much for business as usual and no changes after the sale to Thor.
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
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09-06-2016, 06:02 PM
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#5
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,107
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Quote:
Originally Posted by Debraj
According to our local dealer, who we bought our Jayco from in 2014,they are no longer able to purchase parts for any Jayco products.
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Are they still selling JAYCO?
Then how would they do warranty work?
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DISNEY LOVERS
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09-06-2016, 06:07 PM
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#6
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Senior Member
Join Date: Apr 2015
Location: Lancaster
Posts: 806
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Quote:
Originally Posted by Debraj
According to our local dealer, who we bought our Jayco from in 2014,they are no longer able to purchase parts for any Jayco products. Thor who purchased Jayco is closing all small dealers off from part purchases; the dealer can install any part but the consumer has to purchase the part themselves.
Has anyone been told by their dealer about this?
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This does not sound right. In fact, it really sounds more like a business that is having financial difficulties and can't pay their bills. It certainly cries out for further checking.
Roger
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TV 2010 Ford F-150 Supercab
TT 2016 Jay Feather 23RLSW
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09-06-2016, 09:45 PM
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#7
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Member
Join Date: Jun 2011
Location: "True North" Canada
Posts: 57
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I really find that hard to believe! There is a lot of money being made by Jayco or now "Thor" supplying parts to these dealers. Big business. Why would Thor care who sells their parts...the more demand, means more supply which in turn means more MONEY, the whole reason for being in business. The more locations selling their parts the better. And Jayco parts will always be in demand as long as the RVs are made.
Haven't checked with the dealers in my area; but then again I wouldn't consider any of them to be a "small business" and their parts depts. are also a big part of the business. I actually don't know any "small dealer" selling Jayco parts.
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09-07-2016, 06:50 AM
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#8
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Senior Member
Join Date: Jun 2010
Location: Saskatoon Sask Canada
Posts: 10,726
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This sounds more like your dealer has not been paying his bills and been cut off by the supplier.
__________________
Seann
2004 Chev Silverado Duramax optioned past the max. 2009 Jayco Eagle 308 RLS 900watts of solar, Lithium batteries (400amp hour), 2000 watt (4000 surge) whole house inverter.
145days /2023 2022/151 2021[/COLOR]
93/2020,157/2019219/2018 206/2017,215/2016, 211/2015, 196/14, 247/13, 193/12
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09-07-2016, 07:32 AM
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#9
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Senior Member
Join Date: Nov 2012
Location: Athens
Posts: 803
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I just got off phone with Jayco regarding another issue. They have not heard anything about this as of 2 minutes ago.
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2008 FORD F250 FX4 XLT DIESEL
2013 JAYCO EAGLE 314BDS(Ordered)
2023 JAYCO EAGLE 312BHOK
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09-07-2016, 07:42 AM
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#10
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Senior Member
Join Date: Nov 2015
Location: new port richey
Posts: 101
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Sounds like they have some demand for your used rv and they want you to trade it.
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09-09-2016, 02:32 PM
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#11
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Junior Member
Join Date: Mar 2016
Location: Blythewood
Posts: 17
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This dealership has been in business since 1964 here in Columbia, SC and do a lot of business so I know that isn't the issue. Thor notified them that the Jayco products/ business is being taking away from "mom & pop" dealerships and being referred to the bigger establishments- our dealer said they were told by Thor that parts and warranty issues will now have to be sent to Camping World in Columbia.
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Debra J
Blythewood, SC
2015 Jayco Jay Flight SLX 195RB
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09-09-2016, 02:35 PM
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#12
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Junior Member
Join Date: Mar 2016
Location: Blythewood
Posts: 17
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Quote:
Originally Posted by preceptjoe
Sounds like they have some demand for your used rv and they want you to trade it.
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We just bought our camper in 2014 and NOT looking to trade-we have had some minor issues, covered under warranty, and our dealership was just letting us know of the new changes.
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Debra J
Blythewood, SC
2015 Jayco Jay Flight SLX 195RB
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09-09-2016, 02:37 PM
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#13
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Junior Member
Join Date: Mar 2016
Location: Blythewood
Posts: 17
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Quote:
Originally Posted by Seann45
This sounds more like your dealer has not been paying his bills and been cut off by the supplier.
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hardly doubt that-we've had dealings with this dealership for years, they are doing well is sales and service to pay their bills.
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Debra J
Blythewood, SC
2015 Jayco Jay Flight SLX 195RB
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09-09-2016, 02:42 PM
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#14
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Junior Member
Join Date: Mar 2016
Location: Blythewood
Posts: 17
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Quote:
Originally Posted by Grumpy
Are they still selling JAYCO?
Then how would they do warranty work?
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Warranty issues will have to be addressed by Camping World in Columbia, SC, our dealer has a few Jayco's on their lot that they will sell, but not sure if they will continue with sales for Jayco since Thor's decision
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Debra J
Blythewood, SC
2015 Jayco Jay Flight SLX 195RB
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09-09-2016, 02:44 PM
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#15
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Junior Member
Join Date: Mar 2016
Location: Blythewood
Posts: 17
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Quote:
Originally Posted by abarkl
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When we need to we will-it was just easier to have it done by our dealer.
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Debra J
Blythewood, SC
2015 Jayco Jay Flight SLX 195RB
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09-09-2016, 03:38 PM
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#16
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Senior Member
Join Date: Feb 2016
Location: Abilene
Posts: 579
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Hmm.
I don't think a dealer can get much smaller than our local one.
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09-09-2016, 03:54 PM
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#17
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Senior Member
Join Date: Apr 2016
Location: SW Washington
Posts: 1,024
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Does this dealership sell other brands or just Jayco?
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2009 F350 CC LB 4WD
2017 Jayco 355MBQS
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09-09-2016, 04:06 PM
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#18
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Senior Member
Join Date: Jan 2016
Location: Gainesville
Posts: 697
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Just so no one is deceived by the "Jayco Factory Direct Parts" this IS NOT Jayco.
The registrant on that URL is:
Registrant Name: David Skogebo
Registrant Organization: World Wide RV
Registrant Street: 4660 E Main St.
Registrant City: mesa
Registrant State/Province: Arizona
Registrant Postal Code: 85205
Registrant Country: US
Registrant Phone: (480) 832-5600
Jayco should (and probably will) file a Copyright infringement and get that URL taken down.
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Buddy Ray - Atlanta
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Jayco 2016 Eagle HT 26.5RLS
Ford 2016 F150 Lariat, 3.5L V6 Ecoboost
Max Tow Pkg, 36gal tank
Reese Sidewinder and Reese Titan 16k hitch
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09-09-2016, 04:10 PM
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#19
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Senior Member
Join Date: Jan 2016
Location: Gainesville
Posts: 697
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I also suspect your dealer is telling you a fib to cover. I'd bet they have been cut-off for non-payment of bills or have had too many service complaints.
I do know that Jayco has a double standard for service complaints. They ride the mom-and-pop's for every little consumer complaint, and completely ignore complaints about Camping World dealers.
But I bought my trailer from a "mom-and-pop" that has a tiny lot near Atlanta yet sells Jayco's right and left. I seriously doubt Jayco would cut their nose off to despite their face. In addition they could probably be sued for restraint of trade if they did so.
__________________
Buddy Ray - Atlanta
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Jayco 2016 Eagle HT 26.5RLS
Ford 2016 F150 Lariat, 3.5L V6 Ecoboost
Max Tow Pkg, 36gal tank
Reese Sidewinder and Reese Titan 16k hitch
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09-09-2016, 04:17 PM
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#20
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,107
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Quote:
Originally Posted by Debraj
Warranty issues will have to be addressed by Camping World in Columbia, SC, our dealer has a few Jayco's on their lot that they will sell, but not sure if they will continue with sales for Jayco since Thor's decision
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Thor's legal dept may just be enforcing "the exclusivity clause". Many RV manuf don't allow multiple dealers within a 50 mile radius of each other. Had a freind look at and buy a Grand Design in Tampa FL at the RV show, but they had to get it from the dealer's "other" store near Orlando. It could not be purchased from the Tampa location because another dealer had the "exclusivity rights".
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